Client Services SLS Representative - Italian
Interactive Brokers
London, United Kingdom
3d ago

Interactive Brokers’ fast growing online brokerage unit is expanding its Client Services operation. We are looking for a passionate candidate with strong and analytical in client services skills.

Description :

  • Handling client inquiries pertaining to IBKR’s security system via phone, tickets and chat
  • Problem management with focus on security protocols and practices
  • Assisting clients in the configuration and use of IBKR’s two-factor authentication smart phone app
  • Identification and escalation of issues pertaining the secure login of clients using IBKR’s smart phone app
  • Qualifications :

  • Good mastery of Windows computer systems and basic office applications
  • Excellent knowledge of apps and smart phones
  • Experience and advanced user knowledge of both iOS and Android smart phone operating systems
  • Analytical approach to problem solving
  • Personality : Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment
  • Languages : fluency in English and Italian. Any additional language is a plus.
  • If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you.

    You will be part of an exciting team that is helping to shape one of the world’s strongest trading and brokerage brands.

    Are you interested in this challenging position within a financially successful and technologically advanced organization?

    Then we are looking forward to receiving your online application via our career website.

    Company Overview

    Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ : IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers.

    IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account.

    IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.

    Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

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