Additional Locations : Job Description
Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness.
Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-
supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-
specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration.
Collaborate with the sales team to provide a high level of value and customer satisfactions.
Assist with sales / renewal strategy and compiling relevant product / offer information
Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue / capability research and resolution, ad hoc client reporting, collateral production, etc.
Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.
Perform proactive client outreach and support to identify product and offering issues / opportunities, maintain client satisfaction, and set communication channel expectations.
Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers / consultants by establishing and communicating business appropriate operational expectations.
Maintain strong product and offering knowledge, including product roadmap and testing timeline
Using research and client feedback, provide prospect or client specific offering feedback to sales team.
Support tailoring of sales content (i.e. presentations) to client-specific needs
As required, deliver on Wellness offering obligations, including on-site activities
Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.
4 years of experience in healthcare sales, operations or products to include experience managing key customer relationships
Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
Must possess and maintain a valid driver’s license.
Proven experience in serving as a creative problem solver and in managing multiple tasks at once
Must have the ability to understand data at a high level related to client needs.
Must be capable of taking feedback from NBC / SCC and client and research and prepare follow-ups based on client / consultant needs.
Must have a strong understanding of client strategy as developed by NBC / SCC and client
Experience in client stakeholder interactions and relationship building
Experience in service stakeholder interactions including member and provider.
Excellent public speaking and presentation skills
Proven project management skills, with background in effectively engaging stakeholders cross-functionally
Strong analytic skills, above average creativity, logical and problem solving abilities
Ability to set priorities and adapt to constant change
Excellent organizational and time management skills
Strong analytic skills
Superior negotiation skills with practical experience negotiating sensitive customer satisfaction issues is required
Ability to interface with personnel at all levels is essential