Client Delivery Expert
bluecross-blueshield-north-carolina
Durham
6d ago

Additional Locations : Job Description

Job Description

Synthesize go-to-market strategy and apply client-specific lens, advising sales teams on relevant trends, research, and product readiness.

Provides recommendations to clients utilizing available metrics, client feedback, and knowledge of best practices. Recommend strategy-

supporting products, programs and services. Create lasting client value by owning and executing key delivery activities, ensuring client-

specific sold offerings operate in frictionless fashion. Support key sales activities through tailoring of messaging, content, and offering configuration.

Collaborate with the sales team to provide a high level of value and customer satisfactions.

  • Assist with sales / renewal strategy and compiling relevant product / offer information
  • Execute activities remotely as well as face to face with the client to ensure seamless post-sale delivery of sold products and offerings, including ad hoc communication, product issue / capability research and resolution, ad hoc client reporting, collateral production, etc.
  • Partners with clients to execute products and programs that support the goals of the client, add value to Blue Cross NC and generate high customer satisfactions.

  • Perform proactive client outreach and support to identify product and offering issues / opportunities, maintain client satisfaction, and set communication channel expectations.
  • Must have a strong understanding of strategy of offering as well as ability to work proactively to facilitate product and program implementations both internally with the organization and externally with clients, and producers / consultants by establishing and communicating business appropriate operational expectations.

  • Maintain strong product and offering knowledge, including product roadmap and testing timeline
  • Using research and client feedback, provide prospect or client specific offering feedback to sales team.
  • Support tailoring of sales content (i.e. presentations) to client-specific needs
  • As required, deliver on Wellness offering obligations, including on-site activities
  • Attend client meetings and events and leverage knowledge of products, programs, services and value story of the enterprise in support of segment specific business goals and objectives.
  • Hiring Requirements

  • Bachelor’s degree
  • 4 years of experience in healthcare sales, operations or products to include experience managing key customer relationships
  • Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.
  • Must possess and maintain a valid driver’s license.

    Hiring Preferences

  • Proven experience in serving as a creative problem solver and in managing multiple tasks at once
  • Must have the ability to understand data at a high level related to client needs.
  • Must be capable of taking feedback from NBC / SCC and client and research and prepare follow-ups based on client / consultant needs.
  • Must have a strong understanding of client strategy as developed by NBC / SCC and client
  • Experience in client stakeholder interactions and relationship building
  • Experience in service stakeholder interactions including member and provider.
  • Excellent public speaking and presentation skills
  • Demonstrated problem-solver
  • Proven project management skills, with background in effectively engaging stakeholders cross-functionally
  • Strong analytic skills, above average creativity, logical and problem solving abilities
  • Ability to set priorities and adapt to constant change
  • Excellent organizational and time management skills
  • Strong analytic skills
  • Superior negotiation skills with practical experience negotiating sensitive customer satisfaction issues is required
  • Ability to interface with personnel at all levels is essential
  • Apply
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