Service Delivery Manager
Who we are :
We are a bespoke IT consultancy specialising in Identity and Access Management (IAM), protecting international organisations against the threats of the ever-changing technological landscape.
We believe consultancy should run right through to implementation and support where we take full ownership of our projects and become a true partner of our clients.
We are a fast-paced dynamic team delivering value to a large portfolio of clients worldwide, from our offices in the UK, Holland and Finland.
We are going through an exciting period of growth and are looking for enthusiastic team members that are keen to grow with our company.
We value openness and collaboration and our team members take the lead to make a real difference to our clients.
We are looking for a dynamic service delivery manager with a strong commercial focus. To maximise the revenue generated from available resources over our portfolio of engagements by proactively identifying opportunities for up-selling / cross-selling Intragen services across our client base.
What you'll do :
1. Ensure the efficient allocation of resources and maximise utilisation across all of Intragen's operations and customer projects, by communicating and working closely with Intragen's customers and internal teams.
2. Continually support Intragen's sales and services function in actively identifying and promoting opportunities for revenue growth.
3. Maintain accurate and timely management information regarding Intragen's Service Delivery capability and performance, to support the requirements of internal and external stakeholders.
4. Work with the Intragen Leadership Team to continuously improve business processes for Service Delivery.
Who you are :
Experience working in service provision / consultancy organisation with a proven ability to provide professional customer services.
Knowledgeable of commercial contracts and adhere to Service Level Agreements.
A skilled project manager with a portfolio of projects, you have experience coordinating resources in multi-customer environments.
Competent designing, building, maintaining and publishing accurate management information and KPI's, using tools such as excel, power BI or equivalent.
A hands-on person who is ready to directly provide the outputs that will help manage and grow our business. You will enjoy working closely with our clients and can build great client relationships.
Other information not covered elsewhere :
The role can be based out our office in the UK, Holland and Finland
What you'll get :
A competitive salary, dependent on experience.
Enterprise level projects in a small team, we work with international clients on challenging technical problems and create bespoke solutions to solve these.
Project ownership. We take full ownership of our projects seeing them through from design to implementation.
Learning and development, with our academy you will have a chance to up-skill and progress your career quickly. We ensure that our team have the skills to not only succeed but excel.
Bonus scheme, as we believe that everyone should benefit from our success.
Opportunity for travel. Why not visit our team in different countries, experience the culture and enjoy the food!
A Social team, whether that's drinks on a Friday or a day of paintballing, we love to have fun. Join our team and make some great friends outside of the office.
An active team - running together, yes. The Amstel Gold race? Why not. Or if you would rather come along and cheers us on, we need all the help we can get!