Retention/Renewals Operations Manager
Sheffield,, GB
8h ago


We are XLN. We are bold, we are brave and we are brilliant for small businesses. We have recently been crowned Best Telecoms provider at the CXA 2019 awards, and want to continue our success by growing the teams that put the customer at the heart of everything we do here at our service and sales centre of excellence.

Are you looking for a new and exciting opportunity?

Fantastic opportunity for an experienced Retentions / Renewal Operations Manager to inspire our teams to meet and exceed stretching performance objectives and deliver an exceptional customer experience through the sales and renewal journey.

What Will You Be Doing?

  • Manage, lead and drive the retentions / renewal team’s strategy and performance
  • Demonstrate a proven ability to motivate, empower, coach and develop teams of people
  • Provide analysis and research to develop fuller understanding of customer base and drive optimum retention campaigns.
  • Enhance in-life customer journey and experience, working closely with Head of Customer Service and Executive team to increase overall customer satisfaction.
  • Drive ARPU performance to increase organic growth
  • Increase customer value and engage loyalty through our range of product and services
  • What Will Help You Succeed?

  • Enthusiastic, engaging and passionate, proactive and a real team player
  • Has a real passion for developing people and skills
  • Experience of delivering a retention / renewal strategy / campaign’s
  • Experience of leadership excellence within a fast passed, multichannel environment
  • Highly numerate and commercial minded. Proven ability to interpret commercial and financial analysis with evidence of delivery of results
  • As well as competitive salary, achievable bonus and development, we want to make sure that every XLNer looks forward to coming in to work every day, we offer the following.

  • Attractive working hours- Monday-Friday with 1 in 3 Saturdays and no Sunday work!
  • Free fruit weekly
  • Free breakfast every Friday
  • Barista-standard coffee on tap
  • Chill out and reading zones, pool tables, table tennis and racing simulators!
  • Indoor secure bike storage, locker, shower and changing facilities
  • Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise
  • End of month drinks at the office, completely on us!
  • About us

    XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfaction - with more 5 star TrustPilot reviews than all of our competitors put together.

    We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically.

    In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date!We are proud to have been named in the Best Companies’ list as one of the top 5 places to work for in Sheffield, so if you want to be a part of the next step in this great team apply now and our recruitment team will be in touch!

    Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV.

    Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.

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