Network Support Manager - London/Ipswich
BT Group
Ireland-United Kingdom-Suffolk-Ipswich
6d ago

Working pattern

StandardSalary : Competitive

Closing date

Apr 3, 2019, 5 : 59 : 00 PM

Network Support Manager

Location : Ipswich or London

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

Security is the fastest-growing part of our business. In a world where the bad guys are getting smarter and cyber-attacks are on the rise, it’s more important than ever that our security teams bring their A-game.

By joining us as a Network Support Manager, you’ll be able to help us change the world for the better.

You'll be responsible and operate services for our special bespoke customers. Personally build, lead and manage an exceptionally motivated Service Operations Support Team, and bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing special services that our customers value.

What you'll be doing

Support the Group Engineering Services organisation by operating internal and customer networks, platforms and systems in support of ourselves and special customers.

Deliver and operate these services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets.

Additionally provide input into Service Design and Service Transitions using skillsets where applicable.

You’ll be :

  • Service Delivery & Transition A GES Service Management team that supports the overall BT GES, BT Security and Global Services strategy
  • Improving customer experience By delivering repair, provision and service availability performance, continually improving and supporting the delivery of great Net Promoter Score outcomes
  • Working within Service Operations to ensure that budgets are built year on year based on understanding improvements and forecasting business expectations.
  • Profitability - Deliver and operate within service budgets (manpower, materials and circuits) and work tirelessly to deliver highly efficient services which meet our customer needs and maintain a highly utilised team

  • Managerial Experience within the IT Industry
  • To form part of an out of hours on call rota

    ITIL Foundation V3 qualified. Ideally ITIL Service Operations and ITIL Service Transition

    Degree Educated or equivalent Industry experience

    Working knowledge of networking and VLANS

    Working towards or has gained Cisco CCNA or above

    Comfortable with the configuration and support of monitoring systems (solarwinds preferable)

    Stakeholder management

    We'll also need to see these on your CV

    Knowledge of VMware administration and support.

    Windows OS domain knowledge

    SIEM Solutions

    Due to the nature of the work our team undertakes, you’ll need to be security cleared at DV level to be able to join us.

    This means you’ll need to meet our residency criteria*

    Why choose us?

    Security is part of our DNA we’ve been at the forefront of cyber security development ever since our very own Tommy Flowers carried out ground-

    breaking work in encryption with Alan Turing during the Second World War.

    And because we’ve been doing this for such a long time, we’re a truly trusted partner, so by joining us you’ll have the opportunity to work on projects and accounts that aren’t open to others.

    We’re looking for outstanding people to join our team of 3,000 experts. They shield BT and our customers - including nation states, government, armed forces, emergency services, banks and retail outlets -

    to keep them safe from cyber-attacks. We work closely with global law enforcement agencies too, all in support of a safer connected world.

    By helping us protect the entire country, the work you do will benefit everyone in the UK.

    We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

    That’s why we welcome applications from all parts of the community.

  • You must be born or naturalised British Citizen and one of your parents must be a British Citizen or have substantial ties to the UK.
  • Candidates must normally have been a resident in the UK for nine of the last ten years prior to their application and this is particularly important if you were born outside of the UK.

    You’ll still be considered if you have, for example, served overseas with HM Armed Forces or in some other official capacity as a representative of Her Majesty’s Government, studied abroad or lived overseas with your parents.

    We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

    That’s why we welcome applications from all parts of the community.


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