Customer Service Team Manager
cactus search
Slough, UK
1d ago
  • Lead and develop team performance, create a get it right first time’ mentality, and foster ownership and accountability to meet KPIs / SLAs
  • Continuous improvement across all Contact Centre teams, to ensure consistent execution of the business strategy
  • Identify skills gaps, and support and train Helpline Team members so they can carry out their role effectively
  • Manage key escalation points where necessary
  • Coaching and developing
  • Experience of managing a team within a customer centric contact centre
  • Fanatical about customers and obsessed with growth
  • Bold, brave and executes with pace
  • Champions values of passion, truth, warmth and courage
  • Ability to influence and engage at all levels with excellent communication skills
  • Apply
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