Scope of the Position
Burnham is seeking an Account Manager to provide accountability for the overall Client Management process and contribute to making Burnham the best in the business.
Essential Functions And Responsibilities
Proactive Account Management
Develop effective relationships with assigned clients with a focus on the day-to-day employee benefits and / or human resources department.
This may include in-person visits with travel required, entertainment opportunities, telephone and electronic communications.
Develop a strong understanding of health and welfare benefit products, services, technical tools, and vendor / carrier markets.
This includes Burnham Benefits tools and resources as well as developing relationships with vendors / carriers to understand and compare available products and services.
Work with client and team leader to develop annual timeline based on agreed upon goals, objectives, and services to be provided.
Act as a primary contact for all day-to-day service issues and other inquiries for all assigned clients; act as liaison between client and vendors / carriers to resolve issues and identify process improvement opportunities.
Track, manage, and document open issues keeping the client and team leader informed on status and ultimate resolution.
Anticipate, coordinate and participate in client meetings and presentations as directed by team leader. Ensure accurate notes are taken and maintained for follow-up and maintenance of comprehensive client history documentation.
Participate and contribute to Burnham meetings, training sessions, and committees.
Maintain professional ethics according to insurance industry standards.
Client Renewal and Marketing Project Management
Assist the Team Leader and / or Account Executive with development of renewal and marketing strategy.
Coordinate marketing projects by gathering required employee and plan documentation such as census data, experience data, current and proposed plan design information.
Coordinate and guide development of employee communication strategy and preparation of communication materials.
Prepare, coordinate, and lead employee meetings as necessary in a professional manner including all lines of coverage and services provided.
Coordinate with client in scheduling employee meetings to ensure participation for insurance carriers or other vendors as needed.
Update and maintain Burnham CRM client database and all client folders.
Review client contracts and policies for accuracy.
Create and deliver all client deliverables (example : Client Profile), and facilitate client compliance obligations (examples : 5500, annual notices).
Support Producers as needed with new business presentations and identification of additional business opportunities within current book of business.
Knowledge, Skills, And Abilities
BA / BS degree preferred, high school diploma required
1-5 years related work experience
Must possess valid insurance licenses
Must continue to meet Continuing Education requirements for license renewal
Excellent verbal and written communication skills
Ability to work within a team and foster teamwork
Possesses drive, empathy, energy and integrity with the ability to influence others
Good planning, organizational and prioritization skills
Proficient in Microsoft Office products