Senior User Researcher
London, GB
1d ago

The design team at Canonical is looking for a Senior User Researcher, expert in current research practice, with interests in technology and innovation.

In this role you will :

  • Shape requirements, by conducting research with target users, audiences and stakeholders from the business, to identify and document user needs
  • Uncover the goals, motivations, and mental models of our diverse, technical users
  • Validate and help improve existing and proposed user experiences. We continuously improve UX, within agile sprints. Within product-squads you’ll work with designers and front end developers.
  • You’ll collaborate across the organisation with product, engineering and marketing.

  • Help teams understand their product’s wider contexts of use
  • Synthesise findings from qualitative and qualitative research methods, delivering insights that gain traction in an engineering-led organisation
  • Support others to succeed at their own research. Plan, evangelise and implement #ResearchOps tools, to help seed and accelerate research thinking.
  • You’ll have a passion for understanding how humans navigate complexity, and enjoy bringing a user centred approach to engineering leaders.

    Our products are both technical and specialist; you’ll frequently work with domain-experts, across a wide portfolio of products.

    An appreciation of open source software is relevant.

    You should have :

  • A user-centred mindset
  • Deep experience with facilitating user research
  • Experience with the wide range research methods : unmoderated sessions, cardsorts, surveys, AB tests, ethnographic studies, UX heuristics and benchmarking
  • Analytical rigour, to turn a lake of data into meaningful, evidenced findings
  • Communication and collaboration skills that enable team-members to turn those insights into practical design and product decisions
  • The ability to work both tactically, on improvements, and strategically, on the bigger picture
  • At 5-7 years relevant experience
  • A relevant degree
  • Desirable :

  • A combination of evangelism, stamina and listening-skills, to communicate the value and results of research with relevant stakeholders
  • Experience with using remote tools, for completing research globally
  • Quantitative skills with analytics, events and flows
  • The pragmatism to support others with just-enough-research
  • We Offer :

  • Opportunity to help shape a company and products with strong influence in the open source community
  • A fantastic work environment within a team of friendly people with a broad range of skill sets, from UX and visual designers to researchers and engineers
  • Opportunity to create work that will potentially be seen by millions of people
  • Remote role (EMEA time zone required) with good travel opportunities, predominantly to the US and Europe. Great benefits on offer too.
  • Great benefits package
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