Associate Director, Business Process Optimisation
Reading, UK
2d ago


  • Collaborate with senior management and cross-functional leadership to improve efficiencies, initiative outcomes, and quality reporting for Global Business Operations through initiative execution.
  • Participate in or lead corporate or Business Unit quality or process improvement initiatives as needed.
  • Effectively collaborate with global management team regarding project and team related challenges.
  • Consult, advise, coordinate, and implement various aspects of stakeholder engagement and communication efforts.
  • Participate in efforts to resolve appropriate personnel issues and conflict management.
  • Define and remain current with goals and overall expectations increasing team knowledge and skills.
  • Ensure consistency, strategy alignment, and global compliance with agreed enhancements and process improvement achievements.
  • Maintain overarching knowledge of project work streams supporting goal achievement.
  • Ensure stakeholders maintain understanding and positive impression of business strategy for global objectives.
  • Ensure work stream leads have appropriate materials, system access, representation, and training to complete job responsibilities.
  • Contribute to the development and delivery of broad strategic objectives related to evolving key influencers through : Identification of and defining gaps from available resources internally and externally.
  • Relay relevant information / insights to appropriate cross-functional teams and workstreams including implications. Make recommendations as required.

    Partner with key internal stakeholders to identify actionable insights.Utilize insights to inform strategic engagement with evolving key stakeholders.

  • Provide advice, support, and guidance and serve as a mentor to colleagues and work stream leads as needed.
  • Lead and Participate in project related workshops.


  • Experience developing and contributing to delivery of broad global strategies related to evolving key influencers.
  • Ability to command the room and has effectively led and implemented complex projects.
  • Ability to effectively relay relevant information / insight to appropriate global cross-functional teams including implications and make recommendations based on experience and current state.
  • Above average knowledge of Microsoft Excel and Word and overarching understanding of costing models.
  • Ability to successfully lead and manage multiple projects.
  • Ability to establish and maintain effective working relationships with co-workers, managers and customers.
  • Creative, innovative thinker with strong strategic mindset and understanding of business and customer needs.
  • Possess superior communication skills (both oral and written), above average analytical skills, sound presentation skills, and be able to engender trust and respect of peers, global teams, and leadership.

  • Degree in Business Management or other related discipline and with extensive work-related experience
  • 1-3 years of relevant strategic development and / or implementation of stakeholder / customer engagement strategies required.
  • Experience in leading projects through various methodologies required.
  • Lean Six Sigma experience is highly beneficial (or should have willingness to learn).
  • Pharmaceutical / Clinical Research experienced is highly beneficial
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