The Process Control Specialist (m / f) is responsible for managing workflow of outbound department of multiple FCs from a remote centralized location, based out of our LCY2 Fulfillment Center in Tilbury, UK.
Key areas of responsibilities would include managing the workflow of outbound orders across multiple processes and managing customer experience while minimizing fulfillment cost across multiple FCs.
The lead would be responsible for communication of workflow status with Operations and Area Managers whilst escalating any Customer Experience Risks and reporting any SLA failure risks or deviation from Standard Work to the Sr.
Managers and General Manager. The Process Control Specialist is expected to play the role of an advisor to the operations team based on his holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations.
As part of this role you will be required to work flexible shift patterns and provide cover for holidays and short notice events.
The Process Control Specialist is expected to provide operational insights to the Amazon Fulfillment Technology team and work with them to develop advanced and intuitive automated flow control for outbound operations.
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