Governance & Performance Administrator (12 Month FTC)
Serco Plc
Gravesend, Kent, United Kingdom
14h ago

HMP Thameside, Griffin Manor Way, London

Salary : £23, plus Serco Benefits

12 Month Fixed Term Contract (Full-Time, 40 Hrs)

Here at Serco, we are looking for an experienced and enthusiastic Administrator to join the Governance & Performance Team within HMP Thameside.

Reporting into the Governance & Performance Manager, you will ensure the effective administration of the Governance department, and ensure compliance against all contractual, regulatory and performance requirements & targets.

As the new Administrator, you will be expected to maintain all administrative systems within specified timescales for HMP Thameside and support the Governance & Performance team in the delivery of high performance and satisfaction levels, from all internal and external stakeholders.

Your role will include providing support for the unit and ensuring compliance against all the relevant procedures, both locally and nationally, covering the Ministry of Justice and Serco requirements for these deliverables.

Other duties include :

  • Undertaking administrative processes within the Governance department and accurately producing and maintaining records for areas of work, for all internal and external systems, including the HUB and NOMIS.
  • Contributing to successful external visits within the remit of your responsibilities for e.g. Her Majesty’s Inspectorate of Prisons (HMIP).
  • Building and maintaining professional working relationships with all relevant internal and external stakeholders, including but not limited to HMPPS, Measuring the Quality of Prison Life (MQPL), and the Independent Monitoring Board (IMB).
  • Taking personal and professional accountability for keeping up to date in area of responsibility and undertaking appropriate training and development.
  • Working in accordance with all statutory, legislative, Company and departmental requirements including but not limited to Health and Safety and Security policies and procedures.
  • What you will need to do the role :

    This role is a fantastic opportunity for someone who demonstrates an understanding of business and customer focused requirements, as well as strong time management skills, with the ability to prioritise work to meet operational requirements.

    Excellent communication and organisations skills are key, whilst also remaining an approachable, positive and a solutions-led attitude, demonstrating a strong ability to develop and maintain excellent professional relationships.

    As you will be working in a people-centred environment, you will be committed to working effectively, in a socially diverse environment and a strong team ethic.

    IT literacy is one of the most important aspects of this role so advanced levels in Outlook, Word & Excel will be required to enable you to complete your role competently.

    GCSE standard education is desirable in Maths & English.

    Why Serco :

    Meaningful and vital work - The nature of our business means you will do interesting work that matters delivering essential services that touch people’s lives

    A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

    Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

    What we offer :

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to the prison and court systems
  • A company passionate about diversity and inclusion
  • Serco Benefits package
  • About Serco

    At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

    We are a team of 50, people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

    We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In Serco (LGBT & Networks).

    Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


    Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

    At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all.

    As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

    We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas.

    We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

    At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

    Please contact our recruitment team directly on to discuss.

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