Service Advisor Car Dealership

Automotive

Glasgow, GB

6d ago

Job Description

Our client is looking for a professional and dedicated Customer Service Manager to join their large, prestige main car dealership.

Working within a large service department you will be the main focal point for customer queries and complaint management.

The role will involve liaising with customers, service staff, Managers and the Manufacturer to ensure all customer cases are dealt with quickly, professionally and with continuity.

Customer Service Manager Role :

To be the main contact with the Manufacturer when complaint cases are sent to the dealership, to update cases within the required timescales.

To monitor and review complaint cases for the Service Department to identify why complaints are arising, identify trends of staff or processes that are causing complaints to occur, in conjunction with the Aftersales Manager, develop new processes / corrective action to resolve.

To be the main contact for customers via telephone and in person to discuss complaint cases, to maintain contact with the customer throughout the case and provide feedback / the decision on behalf of the Service Department.

To escalate complaint cases to the Management team, or Manufacturer as required.

To work as part of the Service department, maintain relationships with various staff throughout the dealership.

To support the Aftersales Manager in various projects and assignments.

About You :

This position requires someone who is professional, organised and able to multi task

You will need to be diplomatic, customer focused but also able to weigh-up and reflect the decisions of the business

You will ideally have a Customer Services / Senior Service Advisor / Service Manager / Strong Administrator background

Possess excellent communication, negotiating and reasoning skills

Customer Service Manager Package is from £20-£25K Depending on Experience

For more information on this Customer Service Manager position, call Charlotte at Jago Consultants

Submit below form to apply for this job

Email*

Job Reference Number*

CV Upload

Consent* By submitting this form you agree to our privacy policy.

This iframe contains the logic required to handle Ajax powered Gravity Forms.

jQuery(document).ready(function($) gformInitSpinner( 7, 'https : / / jagoconsultants.co.uk / wp-content / plugins / gravityforms / images / spinner.

gif' );jQuery('#gform ajax frame 7').on('load',function() var contents jQuery(this).contents().find('*').html();var is postback contents.indexOf('GF AJAX POSTBACK') >

0;if(!is postback) return; var form content jQuery(this).contents().find('#gform wrapper 7');var is confirmation jQuery(this).

contents().find('#gform confirmation wrapper 7').length >

0;var is redirect contents.indexOf('gformRedirect() ') >

0;var is form form content.length >

0 && ! is redirect && ! is confirmation;var mt parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').

css('margin-top'), 10) + 100;if(is form) jQuery('#gform wrapper 7').html(form content.html());if(form content.hasClass('gform validation error')) jQuery('#gform wrapper 7').

addClass('gform validation error'); else jQuery('#gform wrapper 7').removeClass('gform validation error'); setTimeout( function() / * delay the scroll by 50 milliseconds to fix a bug in chrome * / jQuery(document).

scrollTop(jQuery('#gform wrapper 7').offset().top - mt); , 50 );if(window 'gformInitDatepicker' ) gformInitDatepicker(); if(window 'gformInitPriceFields' ) gformInitPriceFields();

var current page jQuery('#gform source page number 7').val();gformInitSpinner( 7, 'https : / / jagoconsultants.co.uk / wp-content / plugins / gravityforms / images / spinner.

gif' );jQuery(document).trigger('gform page loaded', 7, current page );window 'gf submitting 7' false; else if(!is redirect) var confirmation content jQuery(this).

contents().find('.GF AJAX POSTBACK').html();if(!confirmation content) confirmation content contents; setTimeout(function() jQuery('#gform wrapper 7').

replaceWith(confirmation content);jQuery(document).scrollTop(jQuery('#gf 7').offset().top - mt);jQuery(document).trigger('gform confirmation loaded', 7 );

window 'gf submitting 7' false; , 50); else jQuery('#gform 7').append(contents);if(window 'gformRedirect' ) gformRedirect();

jQuery(document).trigger('gform post render', 7, current page ); ); ); jQuery(document).bind('gform post render', function(event, formId, currentPage) if(formId 7) );

jQuery(document).bind('gform post conditional logic', function(event, formId, fields, isInit) ); jQuery(document).ready(function() jQuery(document).

trigger('gform post render', 7, 1 ) );

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.