Global Process Owner - Record to Report
Informa Global Support
London, England, United Kingdom
2d ago

Job Description

The Global Process Owners team are responsible for overseeing and leading change in the Shared Service Organisation. This involves collecting and consolidating Shared Service performance data, leading continuous improvement initiatives to improve the performance and effectiveness of the SSO, as well as ensuring that the SSO drives compliance through the Informa business.

The Global Process Owner is responsible for the end to end process in their assigned process stream. They must lead and facilitate their process community to ensure that the needs of the business are being identified, evaluated and prioritised.

The role will report to the Head of Global Process Owners.

Key responsibilities

The Global Process Owner is expected to assume the following key responsibilities plus any other reasonable duties as required :

  • To provide global leadership, direction and oversight for Informa’s Enterprise Resource Planning (ERP) systems (SAP & Oracle)
  • To drive the implementation of process changes that support the appropriate blend of automated and manual process solutions
  • To be accountable for assuring successful implementation of standard global processes, evaluating end-to-end performance and affecting necessary design or execution adjustments
  • To communicate with external peer groups and professional associations to identify trends in processing, technology, service offerings, and sourcing and emerging markets
  • To be responsible for identifying level of resources required to successfully implement changes to the business process
  • Maintenance and prioritisation of your stream’s road map ensuring that a central repository of initiatives is logged and maintained
  • To own your process streams SOPs and training material and ensure that they are kept up to date as changes are implemented
  • Continuously benchmarking internal processes against best practices to determine gaps, opportunities for improvement, and alignment with commercial design requirements
  • Ensure that the company’s strategies and goals are implemented within your sphere of influence
  • Ensure that you maintain a high level of engagement from members of your stream
  • Communicate key strategy messages and performance metrics to your stream via Global Communities of Practice and other informal meetings
  • Monitor your stream’s performance indicators to help analyse non-compliance with its overall delivery and quality performance metrics
  • Help identify corrective actions when metrics indicate non-compliance, with the relevant other parties
  • Take an active role in key Global Support projects, initiatives, acquisitions or disposals that impact your process and team
  • Qualifications

  • Qualified accountant (eg ACA, CIMA etc)
  • In depth knowledge and understanding of the mechanics in your process stream (R2R, P2P, O2C) and how these fit into the wider global environment
  • Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities
  • Knowledge of working in global business environment with sound understanding of global process and transactional flows
  • A track record of continuous professional and management development to personal skillset
  • Knowledge of dealing with mergers, acquisitions and disposals.
  • Lean Six Sigma experience / qualification preferred
  • Knowledge of best practice in programme, project and change management
  • Recognised project management qualification preferred (e.g PRINCE2, PMP, Agile)
  • Additional Information

    Alongside a competitive salary, Informa also offers the following employee benefits :

  • Season ticket loan & Cycle2work
  • Money purchased pension scheme & life assurance
  • Eye care and childcare vouchers
  • 25 days annual holiday, increasing to 27 days after 2 years, plus an extra day off for your birthday and another for raising money for charity!
  • Bonus leave for getting married and moving house
  • Our Learning team supports year-round development, with face-to-face training, mentoring and access to LinkedIn Learning
  • Informa's colleague Share Incentive Plan matches every share purchased with 2 free shares
  • Informa offers a £250 Healthy Lifestyle subsidy to spend on fitness activities and classes
  • You are given permission to take 4 days off per year to volunteer with an approved scheme
  • Flexible working and access to a modern office in a central location
  • We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements.

    If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.

    You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

    As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

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