RSM Employer Services delivers back office services and software only solutions to clients, via Internet technology. The company both develops and supports its own applications as well as implementing other solutions.
To take responsibility for the operation and profitability of their team’s client portfolio - reporting directly to payroll office leader.
Providing a point of escalation for technical and commercial issues encountered within their team. The key responsibility will be to ensure the accurate and timely HR, Payroll and Pension administration services for various clients in accordance with statutory regulations.
A key feature of the role will be to supervise and effectively manage their team to ensure our clients receive a quality service in all respects.
This is a pivotal role and we would expect the post holder to make a positive contribution towards the overall future development and success of the team / office.
Ensure Payroll deadlines and service requirements are met for the team’s portfolio of clients
Ensuring the team’s compliance with internal policies and procedures
Accountability for your team’s output to clients
Monitoring team’s KPIs and profitability
Keeping your knowledge of statutory and legislative regulations, including workplace pensions, up to date
Promote client care and cascade this to the wider team
Provide guidance and support to all team members and other teams / offices as required
Internal BACS procedures and client payment requirements
Review and approval of all new AE Pension set-ups
RSM financial systems to review and monitor client recoveries
Review team performance and setting clear objectives, which are to be monitored on a monthly basis
Confident displaying leadership and professionalism
Approachable manner and mindfulness of duty of care for direct reports
Strong knowledge of statutory and legislative regulations, including workplace pensions
Strong understanding of payroll deadlines and requirements
A keen eye for detail and enjoy working within a team
Clear and concise communication at all levels - both internal and external
Be adaptable in a varied role
An ability to work independently and as part of the wider team
Positive team interactions and communications
Supporting a team approach to payroll service delivery
Ability to improve service and processes
Taking responsibility / confronting challenges
Develop strong relationship with clients / support of clients
Show good working knowledge of team’s payrolls / clients
Personal and professional qualities
The role requires : Essential
Resilience under pressure
Meeting tight deadlines, whilst maintaining high quality outputs
Has awareness of GDPR issues and client confidentiality
Experience working in Payroll
Previous experience of staff supervision
Professional payroll qualifications
Dealing with a high volume of clients
GCSE Maths & English (Grade C & above) or equivalent
Note : This job description reflects the present requirements of the role. As duties and responsibilities change, the job description will be reviewed and will be subject to amendment in consultation with the individual.
Diversity and Inclusion at RSM
At RSM, inclusion and diversity are central to our values. We have an authentic focus on intentional inclusion, enabling our people to feel they can bring their whole self to work and ensuring everyone feels supported, respected and confident to make a valuable contribution.
To find out more, please visit our Diversity and Inclusion page on our Careers Website.