Gap Professional are currently recruiting for a Logistics & Stores Administrator to work for a marketing leading manufacturing company based near Martock, Somerset.
The annual salary is £16,000-£17,000pa and the working hours are full time Monday to Friday with an early finish on a Friday.
This is an opportunity to join a medium size organisation at an exciting time of expansion and growth due to business success.
You will join a friendly welcoming team and be provided with the best training and career development. Job Purpose and Reporting : The Logistics & Stores Administrator reports directly to the Supervisor / Manager for all day to day and operational issues.
The role is as the first point of contact for customers for orders, quotations and other service support enquiries. The Administrator is expected to provide an excellent customer service & support by liaising with Production, Despatch, Purchasing, Services and Accounts to fulfil customer orders and assist with answering technical queries.
This position also works closely with the other members of the UK & Export Sales team as well as Services staff to promote and offer the company’s product range & services to UK / overseas distributors and customers alike.
As well as other companies with the group. The successful applicate is expected to carry out the following responsibilities in a proactive & pleasant manner to a high standard.
Responsibilities and Accountabilities :
Take customer orders and quotations received by phone, e-mail, fax, letter, or in person, inputting them accurately on to the systems, acknowledging them and seeing them through until completion
Answer telephone calls received on the sales / services line and either address the customer’s requirements, ensure its administrated to the correct person or take a message for a colleague
Answer calls from reception and deal with them appropriately
Invoice customers for products / services
Liaise with despatch / logistics and the carriers to ensure delivery of customer orders
Keep accurate and relevant records of customer correspondence
File completed documentation promptly and accurately, and keep a tidy work space
Distribute e-mails, post and faxes
Regularly contact customers to keep them informed of any necessary information and updates on orders or products
Liaise with accounts regarding customer account status, to avoid delays to customer orders
Raise and resolve customer issues or non-conformances in a timely manner
Use initiative to feedback necessary information to senior staff
Keep product knowledge up-to-date in order to advise customers accurately and fully, and undergo any relevant product training
Actively participate in team or project based activities where required
Deputise for other members of the Sales & Customer support team as the work of the department requires
Undertake other reasonable duties which are part of, and incidental to, this type of work, ie;oIntrastat figure collationoQuarterly EC sales statistics Person Specification Qualifications, knowledge and experience Essential
Phone and computer based customer service experience
A good standard of literacy and numeracy
Working knowledge of Microsoft Office Desirable
Language skills Skills and Abilities Essential
Good communication skills both written and oral
A friendly and positive telephone manner
Ability to work well under pressure
Ability to work well as part of a team and on own initiative
Ability to provide excellent customer service in a customer support services and light engineering market If you are keen to find out more and apply, please send your CV to rebecca.
griffiths gap-personnel.com or call her on 07711006738.