Parts Advisor
Hedge End, Southampton, GB
6d ago

The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling.

Your day will include :

  • Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
  • Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
  • Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
  • Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
  • Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal / carrier services.
  • Maintain a good working relationship with all internal and external customers updating prospect records as necessary.
  • 2 week rota : Monday - Friday :

    Monday - Friday :

    8am- 5pm and 9am 6pm (1 hour lunch)

    Saturday : 8 am to 1pm (1 in 4)

    Centre Name

    Snows Toyota Hedge End

    Centre Profile

    Family-owned Snows Motor Group represents 18 manufacturer brands across 50 franchised dealerships, three Approved Service Centres, 12 multi-franchise Used Car Centres and a stand-alone Accident Repair Centre across the South and South West of England.

    Toyota and Lexus are the largest division within the group with 8 franchised Toyota dealerships and 3 Lexus two full retail and one Approved Repairer.

    About Toyota As one of the most famous brands in the world, here at Toyota, we put kaizen’ or continuous improvement at the centre of everything we do.

    From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better.

    We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions.

    Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for.

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