The Professional Services is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions.
We provide customers with a tailored and scalable data and visualisation ecosystem, as well as education programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large scale setup solutions across the Brandwatch product suite.
We’re looking for someone who :
Is an expert in the Brandwatch suite of products and stays up to date on industry trends
Ensures a prioritised and phased delivery that will enable key external stakeholders to quickly gain insight and value from their Brandwatch subscription
Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform
Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals
Can manage multiple customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion
Will represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
You’ll need :
Excellent communication skills in both English and French (verbal / written)
A passion for helping customers and a dedication to providing a best-in-class service experience.
2+ years of prior experience with software onboarding or consultative roles
An ability to adapt quickly to new software and constantly changing business requirements.
An ability to manage project scope and delivery timelines across multiple projects simultaneously
An ability to use data to analyze results and make data-driven decisions
Experience working in a deadline-driven environment
Strong communication skills and the ability to build strong relationships quickly
The requirements listed in job descriptions are guidelines. If your skills are transferable and you are in the ballpark with the number of years of experience the company’s looking for, please apply and gain the opportunity to be considered.