A Cluster Groups Coordinator will ensure the effective coordination and administration of all group bedroom bookings, as per the group reservations procedure.
What will I be doing?
As Cluster Groups Coordinator, you will ensure the effective coordination and administration of all group bedroom bookings, as per the group reservations procedure.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Adhere to the events and group yield policy in order to maximize revenue
Develop and maintain a customer database
Generate and develop sales leads and contact potential clients to build business relationships
Research local competition and local events
Manage administrative requests as directed by the Management Team
Manage an events schedule to maximise yield
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities
What are we looking for?
A Cluster Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Knowledge of the hotel property management systems
Previous experience in a Conference and Events function
Relevant degree, in a business discipline, from an academic institution