Claims Adjuster - PI FI Specialty
Canopius Group
London
3d ago

Main Purpose

To proactively adjust Specialty claims, comprising Professional Indemnity, Financial Institutions and Credit and Political Risk, from first notification to settlement.

At Canopius, our claims professionals, working in partnership with service providers, drive our claims philosophy through the adoption of core service principles : Partnership, Accessibility, Culture and Efficiency ( PACE ).

PACE describes what our customers can expect from us, regardless of the size or complexity of claim, wherever in the world.

The successful candidate for this role will need to demonstrate an ability to drive these core service principles.

Main Responsibilities

  • Proactively adjust claims within authority levels in accordance with Canopius Claims PACE Principles and Canopius Claims Practice and Procedures ensuring and delivering the very highest level of customer service to our policyholders.
  • Close and collaborative working with underwriters.
  • Accountable claim referral point with brokers, internal stakeholders and clients, including face-to-face negotiations.
  • Consider and report to management appropriately, for example identifying claims trends, providing narratives for movements, driving claims KPI performance.
  • Instructing and proactively overseeing lawyers, adjusters and experts from agreed panel, and managing expert spend.
  • Contribute to claims teams project tasks aligned with the claims team’s goals as required through objectives, such as project work.
  • Promote the Canopius brand through the provision of an excellent and differentiating claims service.
  • Skills, Experience and Capabilities

  • Experienced claims practitioner with 5 years or more of experience in handling Specialty claims, ideally in a lead capacity.
  • Academic background of degree level or equivalent.
  • Display excellent communication and interpersonal skills, networking, influencing and negotiation skills.
  • Have built solid relationships with clients.
  • Understanding and application of legal and regulatory issues.
  • Excellent use of standard industry and office applications e.g. ECF, Excel, Outlook.
  • Personal Qualities

  • Technical competency and expertise; a desire for excellence and high personal standards.
  • Willingness to take responsibility and accountability.
  • A positive, enthusiastic and confident disposition.
  • Willingness towards professional development.
  • Professional approach to interact appropriately with management.
  • Customer focused and understanding service delivery.
  • Work collaboratively and be a team player.
  • Canopius Claims Values and Recruitment Specifications

    All of our claims professionals and service providers, working in partnership, abide by our claims service principles : PACE (Partnership, Accessibility, Culture, and Efficiency) .

    PACE articulates what our customers can expect to be delivered on each claim, regardless of size or complexity, wherever across the world.

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