Marshall Motor Group are currently recruiting for a Service Advisor to join our Jaguar Land Rover dealership in Ipswich.
Working as part of a team and reporting to the Service Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly.
Assist customers with arranging vehicle servicing appointments
Manage courtesy car bookings
Ensure the customer database is updated and accurate based on service activity
Contribute to a department marketing strategy to promote all products and services
Plan ahead and manage time effectively to ensure all tasks are achieved
Greet customers and visitors promptly, courteously and professionally
Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
Maximise service department profitability through the use of professional sales techniques
Maximising customer awareness of all available workshop services
Required Skills and Experience
Ideally you would have some experience in a similar Service Advisor role in a franchised dealership, although we will consider individuals with other customer service and administration experience.
In addition to your experience, you will demonstrate the following :
Outstanding communication and customer service skills
Excellent organisation and time management skills with the ability to work to deadlines
Intermediate IT skills with the ability to learn new systems quickly
A commitment to the Marshall Values of People, Customers, Integrity and Innovation
Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.
Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces , we have approximately 4,000 colleagues and a turnover of over £2billion;
we are still growing! Benefits available to our colleagues in addition to generous salary packages include :
Colleague discounts on new and used vehicles, parts and servicing
MAVTA reward and recognition awards
£600 Colleague Referral Bonus
Marshall Rewards discount shopping portal
Life assurance at no cost to you