UK Team Manager - Stratford
Stratford, London, UK
3d ago

About Enjoy

Enjoy started with a simple question.... What if the best of the store could come to you?

The answer to the question was the Smart Last Mile TM and the Mobile Retail Store. The retail and online shopping has evolved.

When you use Enjoy you not only get a purchase that is delivered to your door, you also get a comprehensive retail experience as soon as today, in the comfort of your own home.

Enjoy unlocks Commerce at Home through our Mobile Retail Stores.

We serve the world’s leading communications and technology companies to change the way millions of people around the world purchase and experience their products and subscription services offering the best of the retail store at our customers convenience.

In the UK we have partnered with EE and BT to support bringing the best of the store to 80% of the UK.

About the Role

As a Team Captain, you'll be the primary voice of the Expert community, responsible for managing Expert’s daily performance within the market.

Duties & Responsibilities

  • Share accountability for the performance of the team in your Enjoy House, alongside the Captain
  • Lead and coach Experts through Enjoy’s Values and Brand standards
  • Support in all leadership duties as required from time to time
  • Ultimately responsible for inspiring, motivating and managing the daily performance of your team : Provide consistent coaching and feedback to hold your team accountable to achieving results Support in the facilitation of performance conversations as directed by the Captain and / or Market Captain Coach Experts before, during and after visits to build on-the-job capabilities and assess the Enjoyer experience Manage daily scheduling needs and apply capacity planning practices to support the Expert and Enjoyer experience
  • Plays a critical role in building and maintaining a high-performing team collaborate with Regional Partners to address market-specific needs.
  • People Success, Learning, Talent Attraction, Field Success,Trust and Safety, Fleet and Regional Fulfilment Leads) Execute segments of the market hiring strategy as directed by the Market Captain Lead and / or support in facilitating successful training and on-boarding programs Develop team members to elevate performance and grow their career

  • Validate training effectiveness and completion
  • Connect, inform, and inspire the team through one-on-ones, daily huddles, and visit observations
  • Deliver 5-star Enjoyer visits and experiences as business needs dictate About you.
  • Obsessed with providing the best employee experience
  • You proactively seek opportunities to help individuals and the team get stronger. You don’t hesitate to share developmental feedback and provide encouragement when times are tough
  • You can be counted on to see tasks through to completion
  • You are self-motivated, resourceful, and proactive. You don’t hide from problems or let them persist
  • Thrives in a fast paced work environment that has you constantly on the go. Works well under pressure
  • Respect, celebrate and promote inclusion and diversity in the workplace
  • You make decisions that improve the lives of others, even if it means more work on the back end. Not simply a pleaser , you have the vision to see when a short-term challenge can yield a long-term gain
  • Support the Captain in maintaining brand standards across the market(s). (Uniforms, Enjoy House, Fleet Vehicles, etc.)
  • Share the vision, purpose and tactics of Enjoy programs, initiatives, and priorities with the team you support.
  • Requirements

  • Experience in a people management role
  • Sales agility - experience in leading sales teams and driving KPI’s with an agile mindset, shifting focusses, when needed to ensure targets are delivered daily
  • Ability to travel for the first two weeks of onboarding, and periodical training
  • Ability to work 8 hour shifts, possible overtime, evenings, weekends, and some holidays
  • Ability to occasionally lift up to 50 lbs (23 kg) Ability to regularly work out of an Enjoy House
  • Valid UK manual driver's license and satisfactory driving record with no more than 6 points on your license (essential)
  • Agree to a DVLA & DBS background check (essential)
  • About The Team

    We are a highly engaged, passionate and performance-focussed team, committed to developing an operating model that supports rapid growth.

    We are building a great company and a great place to work where we live our values every day.

  • We believe that Kindness, above all else, is key to unlocking the magic of Enjoy
  • We have a Growth Mindset and hunt for new approaches to achieve better results
  • We focus on continually raising the bar and Winning Together
  • We are Experience Obsessed and relentless in our efforts to create a 5-star experience for our customers, partners and employees
  • We stand for Justice at our core. We believe in the power of our combined voices to bring about change within Enjoy and in the communities we serve by fighting against oppression and holding ourselves accountable to just outcomes.
  • If you have a disability and require specific support during the recruitment process, please contact Enjoy’s recruitment team to explore what adjustments can be made to facilitate your success.

    You can contact the recruitment team by emailing, uk.recruiting

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