Purpose of Position :
This role will work closely with your assigned clients to identify their needs and / or challenges and recommend targeted solutions that incorporate appropriate Radancy digital products and services.
This person would be a hands-on, strategic leader responsible for partnering with senior level clients. The ability to grow revenue on assigned client base is key.
Duties & Responsibilities :
Diversifying and grow assigned accounts to ensure client retention
Act as the primary point of contact for assigned clients; escalate, track and solve client issues
Develop and maintain strong active relationships with key client stakeholders
Develop proposals and campaign strategies that tie tightly with each client’s resourcing plans
Oversee and / or deliver a wide range of projects which could include media plans, marketing collateral and digital / social content
Drive established goals across relevant KPIs and balance business yield focused with client desired metrics.
Identify opportunities for performance improvement and upsell.
Actively encourage development of team members through individual’s direct coach / Manager
Working alongside the Client Partner and Sales Director assessing the suitability of potential new business for inclusion in team portfolio and proactively suggesting potential target clients.
Financial Management budgeting, forecasting, reporting and pipeline
Performance management of Account Manager
Skills & Requirements :
Proven experience within client service environment - advertising / marketing or communications background
Proven experience, knowledge and understanding of the full media landscape, both online and offline (eg. all channels including social, search, programmatic, job boards, audio, OOH)
Ability to demonstrate delivery of attraction solutions within the full media landscape (as detailed in point above)
Thorough knowledge of the recruitment marketplace and all media channels
Ability to work with designated and virtual teams
Thorough knowledge of human resources practices
Demonstrable commercial acumen
Presentation skills - both creation and delivery
Excellent communication skills - both written and verbal
Proven working knowledge of brand conceptualisation and development
The ability to build strong relationships
The ability to lead a team and influence others
Knowledge of working on Global / European clients is desirable