Global Enterprise Account Management Execution Associate
Deliveroo
London, London
1d ago

will involve :

  • Data-driven insight : Provide analytical, data-driven insight to support decision makers inside and outside Deliveroo;
  • Understand underlying drivers of performance

  • Analytical rigour : Structure and process data to identify key opportunity areas and outliers, and visualise the analysis in a digestible manner
  • Operational improvement : Conduct detailed analysis to understand where each partner can improve their operations. Translating this into actionable insights and working with them to deliver best-in-class service to our (and their) customers
  • Influencing to action : Deliver crisp compelling communications and stakeholder engagement to move stakeholders at all levels to action
  • Project management and execution : Set clear plans and scalable processes to achieve milestones and support local account managers in achieving those goals;
  • Build structured reporting and overall robust process around account management and partner success

  • Account and relationship management : Building strong relationships across the portfolio, and up to C Level with each restaurant partner.
  • This involves developing a deep understanding of the needs of each partner, and ensuring that we are providing the appropriate levers to support them

  • Cross team collaboration : Champion the priorities of our partners when working with both local and central teams to ensure we are providing the best service and value across product, marketing and operations
  • Requirements

  • Results oriented, eye for detail, data-driven and structured
  • Experience influencing stakeholders at various levels and working cross-functionally
  • Advanced SQL, Excel and PowerPoint skills
  • 2+ yrs of data analysis in an analytical, strategic or commercial role
  • Strong communication and presentation skills
  • Understanding of or experience in the restaurant industry, particularly operations, a plus
  • Appetite to work in a fast paced and hands on environment
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