Let’s help build your future by finding a home for your talent!
Our housebuilding business operates across 13 regional offices, which are currently developing around 200 sites across England.
The design and construction blend tradition and innovation, creating homes and developments with contemporary living standards.
Our product range includes one-bedroom apartments through to larger five-bedroom family homes.
In a Nutshell :
We have a great opportunity for Customer Service Coordinator to join our team within Vistry Housebuilding Southern, at our Basingstoke office.
As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.
What we would like from you :
Keep purchaser’s plot file information up to date.
Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser’s correspondence and respond within 3 working days.
Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
Issue instructions to Sub-contractors.
Monitor and update NHBC claims if appropriate.
Assist cost monitoring.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
Record dates of customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep data system up to date at all times.
Carry out general administrative duties.
Work directly with Customer Service Manager to assist management of large-scale works.
5 GCSE’s or equivalent including Maths & English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision-making skill
A polite, tactful, and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
A commitment to work as required to meet the needs of the business
NVQ levels 3 & 4 in customer services
Experience working for a residential house builder ideally within the customer facing environment
Good understanding of building regulations and legal obligations.
The Good Stuff :
Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.
Some of our key benefits include
Competitive salary and package
28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
Company Contributory Pension Scheme
Company car, car allowance or travel allowance (role and geographic dependant)
Support with a professional membership