Team leader
Digital Gurus
Birmingham
2d ago

To drive the Company’s’ business strategy and profitability through the highest level of service provision and exceeding set internal and external KPI’s, whilst driving the best possible levels of productivity and efficiency.

Competency Key Performance Indicators

  • Dedicated to meeting the expectations and requirements of internal / external customers; delivers on promises; acts with customers in mind;
  • maintains effective customer relationships.

  • Has the functional / technical knowledge and skills to perform the role at a high level
  • Can marshal limited resources; can orchestrate more than one activity at once in non-complex situations to successfully achieve objectives
  • Assigns responsibility for non-complex projects / activities, set objectives and monitor process, progress and results;
  • may design and implement feedback loops

  • Can design some processes / practices / procedures which allow managing from a distance; normally complies with existing systems;
  • can to some extent impact people and results remotely

  • Uses logic and proven methodology to solve difficult problems with effective solutions; can see hidden problems; looks beyond the obvious and doesn’t stop at first answers
  • Can build effective teams in non-complex situations or in areas of functional / technical expertise; creates team spirit;
  • develops roles / responsibilities, defines success in terms of the team

  • A people developer; sees development as his / her responsibility; may hold development discussions; organises development opportunities;
  • may not have a comprehensive plan

  • Creates a climate where a majority of people want to do their best; can motivate; can recognise some people’s hot button and how to use it to get the best out of him / her;
  • has some ability to empower and involve; is someone a majority of people like working for and with

  • Manages / responds to medium / low level conflict situations; can normally create agreement and settle these disputes
  • Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact;
  • can diffuse even difficult situations

  • Can be counted on to achieve or exceed KPIs / objectives; consistently a top performer; steadfastly pushes self and others
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