Customer Service Advisor
Teleperformance
Bristol
16h ago

Site : Spectrum House, Bristol

Training Duration : 2 Weeks, Monday to Friday 9am 5.30pm

Shifts : 5 / 7 days, between 7am and 10pm (Full flexibility required)

Teleperformance.

Who are we? We are the voice of our clients.

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries.

Here in the UK, we have 19 sites, and over 7000 staff.

We have a reputation for hard work, outstanding results, and for simply being a great place to work .

What’s not to love!

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.

We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.

We invest in our teams and provide some fantastic opportunities for progression.

If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.

What does an average day look like? Now there’s a Great question!

  • A typical day will see you working in a lively & vibrant environment, representing one of our high profile clients.
  • You will start your day signing into your systems, making sure you are ready for the day ahead.
  • You will engage with a variety of customers and provide assistance and support with queries associated with travelling by train.
  • You will be responsible for responding to, and resolving customer enquiries, and dealing with customer concerns efficiently.
  • You will trouble shoot calls to ensure any areas of concern are identified at an early stage, and provide information in line with process and procedures.
  • Some days could be quieter with rest periods between calls, and other days could be busy with everyone wanting your help at once.
  • With an hour of rest time (made up of 30 minutes’ lunch and 2 x 15 minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.
  • What do we need from you?

    A passion for people, with the ability to see beneath the surface, treating everyone with respect and professionalism at all times.

    An empathetic approach, with the ability to identify and share the feelings of others.

    A want to deliver a value-added service with the highest regards for quality, to maintain life-long, valuable relationships with our customers, at every interaction.

    A can do attitude that sees you striving for results, achieving positive outcomes at every possible opportunity, in an environment where Every Interaction Matters.

    What else do we need from you?

  • Resilience, and a dedicated approach to providing service excellence.
  • A good attitude and the ability to interact with lots of different people.
  • Computer skills, and the ability to navigate multiple systems with ease.
  • Flexibility, great attendance and good time keeping to make sure you are available for our customers.
  • What will we give you? Well there’s plenty, where do we start?

  • 2 Week’s Classroom based training (paid of course) and a further week in a dedicated area on the call floor that we call Nesting .
  • This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that.

    We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

  • The chance to showcase your skills and fast track your career through our internal progression path.
  • Anything else that we have to offer? We have an amazing benefits package tailored to meet the varied needs and preferences of our diverse employees here is a selection of what is available :

  • 28 days holiday, increasing to 30 days following your 1-year service anniversary
  • Free access to our Lifestyle Benefits programme featuring discounts, special offers and exclusive employee deals from many retailer partners
  • Free access to our Employee Assistance programme 24 / 7 / 36 & our Zest Interactive Health & Wellbeing Hub
  • Life Assurance Cover & Pension Scheme
  • Sports & Social Clubs
  • Length of Service rewards & Career Path Development
  • Refer & Earn Scheme earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • Where do you sign up? Right here!

    Call and chat to one of the telephone team in Gateshead, who will answer your questions, book a telephone interview, and check out your skills. 0800 100 180

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