Site : Spectrum House, Bristol
Training Duration : 2 Weeks, Monday to Friday 9am 5.30pm
Shifts : 5 / 7 days, between 7am and 10pm (Full flexibility required)
Who are we? We are the voice of our clients.
We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries.
Here in the UK, we have 19 sites, and over 7000 staff.
We have a reputation for hard work, outstanding results, and for simply being a great place to work .
What’s not to love!
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.
We offer a multi-channel approach, meaning we support in various ways, such as telephone, email, and web chat, through to white mail and social media interactions.
We invest in our teams and provide some fantastic opportunities for progression.
If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.
What does an average day look like? Now there’s a Great question!
What do we need from you?
A passion for people, with the ability to see beneath the surface, treating everyone with respect and professionalism at all times.
An empathetic approach, with the ability to identify and share the feelings of others.
A want to deliver a value-added service with the highest regards for quality, to maintain life-long, valuable relationships with our customers, at every interaction.
A can do attitude that sees you striving for results, achieving positive outcomes at every possible opportunity, in an environment where Every Interaction Matters.
What else do we need from you?
What will we give you? Well there’s plenty, where do we start?
This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that.
We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
Anything else that we have to offer? We have an amazing benefits package tailored to meet the varied needs and preferences of our diverse employees here is a selection of what is available :
Where do you sign up? Right here!
Call and chat to one of the telephone team in Gateshead, who will answer your questions, book a telephone interview, and check out your skills. 0800 100 180