Job reference number 262963
Customer Service Advisor - Pay Services - Sheffield / Hybrid Working
Full time - 33 hours per week
Royal Mail, Pond Street, Sheffield, S98 6HR / Hybrid working
Salary starting from £20,927 p / a, but could rise to more than £27,000 p / a over time, dependent on achieving relevant qualifications
26 days annual leave, plus bank holidays
Annual & quarterly bonus scheme
Perks and discounts & salary sacrifice benefits
Flexible working patterns
We have an exciting opportunity for a Customer Service Advisor to join Pay Services on a permanent basis.
Pay Services is made up of 100+ strong Customer Service Advisors responsible for maintaining and managing all aspects of employee records and pay information on our payroll system including basic pay, overtime, absences, tax, salary sacrifice, contracts, bonus schemes, recoveries, whilst complying with business policies, statutory and legal requirements.
We pride ourselves on delivering excellent customer service and with a wide customer base you’ll be contributing to this on a daily basis.
You’ll be part of a 5 days a week Monday Friday operation with typical core hours of attendance being between 8am 4pm although this can be flexible and may change in line with business requirements.
You’ll initially work in our main site in central Sheffield which is easily accessible via all transport links and then move to a hybrid home / office-based approach.
About the role
Pay Services consists of 9 processing teams with 100+ Customer Service Advisors that contribute to the completion of both weekly and monthly payrolls for 140,000 employees.
This role will involve working within the Bonus and Benefits team responsible for the delivery of Bonus calculations and payments to 140,000 employees and Flexible Benefits products for 23,000 employees.
In this role you will :
To be successful in this role, you will have the following skills and attributes :
At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere’, universal postal service to more than 30 million addresses.
As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
Previous applicants need not apply.
For more information on Royal Mail Group and our values please click here : https : / / jobs.royalmailgroup.com / content / About-Us / ?locale en GB
Closing Date : 8th August 2022 . Please note, this advert may close early if the appropriate number of applications has been reached.
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