Senior Account Partner, Services Sales
salesforce.com, inc
London,United Kingdom
5d ago

Job Details

The Customer Success Group Senior Account Partner (AP) for Success Cloud Sales is a proven, passionate, strategic sales leader .

The AP is responsible for selling the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-

functional skills, demonstrate high energy, and have strong sales management experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment.

  • This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers;
  • this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

    Responsibilities :

  • Exceed CSG Success Cloud growth and bookings, ensure organisational health and customer satisfaction goals as a regional leader
  • Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
  • Engage customers, especially C-Level , using a consultative selling approach that positions Salesforce and yourself as a long-
  • term trusted advisor relationship

  • Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
  • Develop and manage a territory plan and a personalised account plan for each customer, which aligns with their business goals.
  • Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth

  • Form a strong relationship with the License Sales organisation and regional Alliances / Partner organisations that are instrumental to success
  • Be a recognized role model for collaboration, leadership and overall business results
  • As a Senior Account Partner, you :

  • use professional concepts in developing resolution to critical issues and broad design matters.
  • work on issues that impact department success or address future initiatives.
  • create formal networks with key decision makers and serves as external spokesperson for the organization.
  • exercise wide latitude in determining objectives and approaches to critical assignments.
  • act as a team lead on highly visible initiative and mentors others.
  • Preferred Qualifications & Skills :

  • 8+ years of consultative sales experience with a proven record of consistently exceeding quota
  • Of which, 2-3+ years experience selling and / or delivering professional services for a strategic consulting firm or large scale system integrator
  • BA / BS or equivalent; MBA is a plus
  • Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
  • Experience growing accounts with large and complex pursuits ($M+)
  • Highly collaborative and excels in a complex, matrixed environment
  • Team player with strong interpersonal skills
  • Ability to thrive in a fast-paced, unpredictable environment
  • Leadership Qualities :

  • PASSION : Passionate about Customer Success
  • BEGINNERS MIND : Always learning, approaches each interaction with open mind, great listener and hands-on
  • THOUGHT LEADER : Strong point of view and executive presence. Confident, but not arrogant, great storyteller
  • URGENCY : Ability to move fast and drive business value and results
  • OHANA : Embodies Aloha culture : A team player that everyone enjoys working with and has a generous heart
  • TRUST : Trust the company’s core values
  • ADAPTABLE : Excels in high levels of uncertainty and change
  • About Salesforce :

    Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

    The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.

    These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row.

    We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

    Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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