This role is responsible for providing SME support in relation to the Cash Reconciliations team within the FNZ Operational Area.
The SME will report directly into the Team Manager however will also provide ongoing support to other areas of the business in relation to Cash Reconciliations.
Investigate and discrepancies (breaks) and raise with the appropriate area for resolution
Chase and escalate breaks in line with FNZ’s Governance policy
Liaise with FNZ clients regarding breaks, providing regular updates via the reconciliation and answering any subsequent client queries
Manage the issue log for all Client and internal FNZ team queries
Manage the mail box for external fund manager queries
SME Role Responsibilities
SME; Be a process expert within the team, deal with complex issues and deliver resolution; provide support to Operations and the business as a whole based on technical knowledge
Change; On point to deliver, test, implement any change into the team, document any procedural changes to support change.
QA & MI; Support manager in reviewing work and production of MI to demonstrate effectiveness of controls within team
Documentation; Review any project documentation to assess impact to team, Review procedures periodically to ensure completeness and accuracy to current process.
BAU Support; Support the BAU function with deliverables as and when required, ensure knowledge of process is maintained by performing BAU tasks regularly
Process Improvement; Drive forward ideas from the team to improve the existing operating process
Development; Keep up to date with market changes and developments that impact the team, have a sound overall awareness of the team’s functions
Technical; Have technical understanding of platform functionality and operation, end to end view of the process and platform for team
Experience of working in a Reconciliations based role either from an Asset Servicing, Third Party or Asset Management background
Qualifications : FS Industry recognised qualifications Investment Operations Certificate (IOC) or working towards
Knowledge : Extensive industry knowledge of reconciliations
Ability to work in a fast-paced and dynamic environment
Strong Communication skills
FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help consumers better achieve their financial goals.
The business has grown rapidly in recent years, as its institutional customers have used FNZ’s platform to improve transparency, choice and drive down long-
term costs for consumers of wealth management products across all segments : from mass-market workplace pensions to mass-
affluent and high-net-worth clients.
Today, FNZ is responsible for over £330 billion in assets under administration (AuA) held by around 5 million customers of some of the world’s largest financial institutions, including Standard Aberdeen, Santander, Lloyds Bank, Vanguard, Generali, Barclays, Quilter, UOB, Aviva, Zurich, UBS, BNZ, Findex and FNZC.
In total, FNZ partners with over 60 financial institutions across the UK, Europe, Australia, New Zealand and South-East Asia.
The company has over 1,400 employees in the UK, Czech Republic, Shanghai, Singapore, Australia and New Zealand.