Service Assurance Operations & Training Manager
at Ocado Group Hatfield, Hertfordshire, UK
At Ocado Solutions and Client Services we are responsible for providing Ocado’s innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world.
OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.
What we are looking for :
We are looking for an enthusiastic and motivated individual with a proven background in leading and embedding a training framework, creating all relevant training material to both internal and external stakeholders working within our Client Services Operations Centre.
This is a fantastic opportunity to work within an expanding international company that is at the cutting edge of technology.
The Ocado Smart Platform is our new modular and scalable solution for building our highly automated warehouses which we will use to put some of the largest bricks and mortar retailers around the world online using our disruptive business model.
Your primary role will be creating a training framework, ensuring all relevant material is developed, maintained and understood by all stakeholders.
What you will be doing :
What we would like to see :
What we can offer you
Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being.
Within our flexible environment we can offer technically stretching work, a competitive salary and share schemes. Benefits include pension scheme, train season ticket loan (interest-free), free shuttle bus from Hatfield train station and of course, healthy Ocado retail staff discounts.
Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment.
Please note : If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position.
After 6 months, we will treat your application as a new one.
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability or union participation.
We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.