Business Performance Coach
WM Morrisons Supermarkets
Basingstoke, GB
2d ago

About The Role

This is a regional role to coach and support Store Management teams to operate productively, and deliver key financial and commercial performance indicators including store profitability, payroll, waste, expenses, shrink and contract base.

Building capability in the stores to effectively land change and deliver the key KPI’s is key, as is identifying opportunities to drive commercial growth and profitability.

As this is an area role you will be required to travel and need to hold a driving licence. About You

In the role you will be measured on :

Delivery of store performance indicators : including store profitability, payroll performance, waste and contract base, expenses and shrink

Payroll is accurately forecasted and hours effectively planned, and delivered in line with plan

Understanding store P&Ls, and driving year on year improvements in profitability

Store contracted hours are aligned to future labour planning targets

You will be accountable for :


Support Store Managers to deliver the shopping experience for customers through effective scheduling customers don’t queue and product availability


Build the capability of our Store Managers to land and embed the culture needed to implement the changes in our operations

Coach Store Managers to identify opportunities to improve the operational effectiveness of their stores


Stores have an effective process in place to forecast and plan future hours and payroll

Engage stores to ensure that they are working productively; optimal stock levels achieved; wasted effort is removed

Effectively communicate and coach our Store Managers, ensuring they understand and embed the operational changes to their ways of working

Work closely with central retail teams to ensure that store feedback is captured and responded to

Become the recognised expert for the Region for understanding profitability, budget management and forecasting


Each store delivers their financial targets; payroll, waste, shrink and expenses

Understand store P&Ls and support stores in identifying opportunities to drive profitability and commercial growth

Weekly payroll and hours forecasts are consistently accurate

Support Retail Finance to ensure that accurate store budgets are set

Ensure that accurate budgets are set for stores on the development program and support the Store Manager to deliver returns on investment targets

To succeed in this role you should have :

Strong Leadership, coaching, development of senior management teams

Ability to effectively influence the Regional Manager and Store Manager team to deliver on objectives

Excellent communication and presentation skills with the ability to adapt and flex to all levels

Excellent understanding of financial metrics, including payroll and expenses

Able to identify opportunities to reduce wasted effort and improve process


Management of financial budgets

Management of scheduling in a retail environment

Experience of working in Regional role covering multiple sites

Good understanding of retail operations and ways of working ideally gained from a wide variety of experience

Successfully delivering change projects

Process improvement

Microsoft office (inc Excel / PowerPoint) to intermediate level

You can be based anywhere in the area

About The Company Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.

At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy.

It’s why our customers keep coming back for more.

The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week.

Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging.

It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top.

Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

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