Customer Service Representative (Collections)
Vanquis Bank
Chatham, Kent, London, GB
3d ago

Customer Service Representative (Collections)

Location : Chatham, Kent

Salary : £20,000+ Depending on Experience

Closing Date : Tuesday 19 October 2021

Customer Service Representative (Collections)

What you’ll do

As part of our busy contact centre you’ll be making and receiving calls from our customers to talk to them about missed payments on any of the products we service for the Provident Group to help them get back on track.

Your first 12 weeks with us are spent coaching and training you on the role so that you have all the tools you need to succeed.

You will be speaking with our customers to deliver an outstanding service at all times.

Although the role does involve talking to customers about their outstanding payments, it is really important that we do that in the right way.

Delivering an outstanding service at all times you’ll make sure that you understand our customers’ individual situations so we can provide them with the best solution and ensure we’re helping to put them on a path to a better everyday life.

This is a busy phone-based role, so you must feel comfortable talking to customers over the phone all day.

It’s important for you to know that you will be working shifts which include some evenings and weekends (the current shift pattern is attached for you).

What you’ll bring

CUSTOMER SERVICE that’s essential. If you’ve got previous experience in a bank or in a contact centre that’s great but if not, don’t worry.

Having previous customer service experience either face to face or over the phone is a great starting point. What’s most important is that you’re a true customer champion who works hard to get the best outcome for every single person you speak with.

What’s in it for you?

A competitive starting salary of £20,000. This is negotiable depending on the experience you bring to the role. We also offer a discretionary annual bonus, as well as :

  • Competitive holiday entitlement with one day accrued for each year of service (to max 30 days) plus Bank Holidays
  • Extensive opportunities for personal and career development
  • Perks at Work - A perks platform offering over 30,000 unique discounts
  • Free tea, coffee and fruit (at the office)
  • Discounted gym membership
  • Subsidised on-site restaurants
  • Where you’ll work

    You’ll start your journey with us working from home and your training will be delivered remotely, but we will be asking colleagues to start returning to our offices in Chatham, Kent very soon, so watch this space!

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