Implementation Associate - German Speaker
ChannelAdvisor
London , UK
5d ago

will include :

  • Assisting and supporting the Implementation and Project Management teams in delivering projects within timelines
  • Auditing, importing and mapping customers product data into the ChannelAdvisor platform
  • Building data optimisation rules
  • Testing and troubleshooting errors throughout the onboarding process
  • Assisting Implementation Consultants and Project Managers in building strong project and delivery plans for customers
  • Delivering training sessions to customers user groups using established training methodology tailored to our customer needs
  • Providing accurate and timely status reporting for all customers
  • Providing feedback to Product Management for product features and enhancements
  • Transitioning clients to the ChannelAdvisor Support team following the implementation phase.
  • Providing feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
  • Escalating customer implementation issues as appropriate, using all resources available prior to an issue being escalated
  • How to stand out

    Our values are Passion, Curiosity, Collaboration and Persistence.

    Candidates should possess :

  • Fluent in both written and spoken English and German
  • An entrepreneurial spirit and be regarded as a self-starter. Demonstrable passion for learning and consistently stepping out of your comfort zone
  • The ability to juggle multiple priorities in a fast-paced, dynamic environment
  • Demonstrable relevant experience in a similar role or industry preferred
  • Solid foundation knowledge of Excel
  • Strong oral and written communication and presentation skills; the ability to communicate technical information to both technical and non-technical audiences
  • The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty
  • Essential Candidate Traits :

    The following traits are required of a successful Associate Implementation Consultant :

  • Well organized
  • Detail oriented
  • Multitasker
  • Problem solver
  • Team player
  • Professional attitude
  • Resilient and solution focused approach to technical problem solving
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