Our client is looking for a 1st / 2nd Line Support who provides outstanding customer service and enjoys working on IT issues in the heart of London.
The role of a Service Desk Engineer is to guarantee that customer requests are dealt with swiftly and effectively while maintaining the high level of service that our customers depend on.
The role involves you to :
Manage calls according to the agreed process, escalating as appropriate.
To assist the team with administration of the network and the services it provides so that an agreed level of performance is maintained.
To assist fellow engineers within the team by providing guidance and technical training where required.
To maintain support levels to meet the customer’s individual needs.
You will need to be a strong 1st / 2nd Line Support who has experience in the professional services sector.
Primarily, you will have the following skills / experience :
Experience logging incidents / service change requests via a ticketing system
Strong technical skills across Microsoft Office 2016 products, ideally you will have a MOS qualification in Word and Excel
Active Directory Adding / removing users, assigning security and group policies
Exchange basic administration
Experience of working in a fast-paced office environment and problem-solving and analytical skills with the ability to extract relevant information quickly and effectively.
Setting up AV equipment
Ability to think and work independently, and as part of a team and take responsibility.
Flexible approach to working.
Our client is one of the largest global Insurance brokers, based in the heart of the city! No day will be the same, due to the fast-paced nature of the company and role!
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