Junior Infrastructure Analyst
Just IT Recruitment Ltd.
Central London
1d ago

Our client is looking for a 1st / 2nd Line Support who provides outstanding customer service and enjoys working on IT issues in the heart of London.

Key duties

  • The role of a Service Desk Engineer is to guarantee that customer requests are dealt with swiftly and effectively while maintaining the high level of service that our customers depend on.
  • The role involves you to :

  • Manage calls according to the agreed process, escalating as appropriate.
  • To assist the team with administration of the network and the services it provides so that an agreed level of performance is maintained.
  • To assist fellow engineers within the team by providing guidance and technical training where required.
  • To maintain support levels to meet the customer’s individual needs.
  • Skills required

  • You will need to be a strong 1st / 2nd Line Support who has experience in the professional services sector.
  • Primarily, you will have the following skills / experience :

  • Experience logging incidents / service change requests via a ticketing system
  • Strong technical skills across Microsoft Office 2016 products, ideally you will have a MOS qualification in Word and Excel
  • Active Directory Adding / removing users, assigning security and group policies
  • Exchange basic administration
  • Experience of working in a fast-paced office environment and problem-solving and analytical skills with the ability to extract relevant information quickly and effectively.
  • Setting up AV equipment
  • Ability to think and work independently, and as part of a team and take responsibility.
  • Flexible approach to working.
  • Company overview

    Our client is one of the largest global Insurance brokers, based in the heart of the city! No day will be the same, due to the fast-paced nature of the company and role!

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