Agile Business Analyst - Omnichannel Payments andFulfilment
Burberry Limited
London, , GB
4d ago


Founded in 1856, Burberry today remains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on design innovation, quality and heritage icons ensure continued brand purity and relevance globally across genders and generations.

Burberry believes that in order to be a great brand it must also be a great company and constantly leverages the energy of its compassionate and creative thinking culture to continually innovate and drive the brand forward.

Headquartered in London, Burberry is a design, marketing and retail led business with a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.


The role of the digital business analyst is

  • To identify opportunities to iterate the omni channel payments and fulfilment product backlog and support the product owner and delivery teams in prioritising and phasing deliverables to manage throughput and maximise business value
  • To provide clarity on what is required for our technology solutions based on business requirements and ensure these are refined in the best way for the team to deliver
  • To be proactive in engaging stakeholders cross-functionally and at all levels to analyse, ratify and document requirements and processes, identify dependencies and synergies relating to requirements
  • To engage technical teams, product owners, creative / UX teams and third parties as applicable on the creation of technical acceptance criteria to meet stated business needs

  • Lead lean inception and discovery activities for key projects to provide clarity, facilitating workshops to derive and gather high-
  • level requirements, dependencies and create high level approach

  • Engage with the product owner, stakeholders, third party vendors and others as needed to ratify, align and sense-check the what' (requirement), the why' (benefit) and the how' (solution)
  • Identify understand and articulate the end to end impact of an initiative on the platform and the business
  • Collaborate with engineering team, QA and others to create clear, unambiguous business requirements in the form of detailed user stories and acceptance criteria in BDD format
  • Map and work with relevant stakeholders to highlight business process changes resulting from implementation of new features and / or initiatives and agree action to transact these to ensure project success
  • Identify and understand impact of technical and feature dependencies across the digital estate and action accordingly to ensure consistency in requirements across streams and platform
  • Be proactive in flagging, escalating and owning the resolution of issues arising as they relate to the gathering or ratification of requirements or the health of the backlog / sprint
  • Utilise agile project management tools (JIRA, confluence, etc) to manage requirements and work packages

    Technical and business competencies

  • Proven experience of payment service integrations on a global scale
  • Proven experience of Order Management Systems (OMS) and projects specifically, including carrier management, delivery propositions and customer experience relating to fulfilment
  • Experience of working with Agile and Waterfall teams on projects (OMS programme has a range of teams and methodologies at play), negotiating priorities and managing expectations
  • Understanding of the IT infrastructure and ecommerce ecosystem including ecommerce platforms, CMS, CRM, content and digital asset management
  • Awareness of the Burberry Brand and luxury ecommerce / retail market as it relates to fulfilment and customer experience
  • Personal Profile

  • Leadership capability and experience
  • Structured, analytical and assertive mindset
  • Mature, calm and able to apply sound judgement skills under pressure and when dealing with conflicting priorities
  • Expert communicator, strong on visibility of own outputs and progress
  • Expert facilitator, including experience of working with offshore / distributed teams
  • Change management experience, including a range of communication tools and techniques
  • Able to communicate technology issues with non-technical people
  • Ability to contribute to idea development
  • An aptitude for visual presentation, used to articulating ideas and user journeys through sketches, diagrams
  • Thorough focus on end to end elements of delivery
  • Great people skills with an ability to understand needs rather than spoken wants
  • Ability to balance keeping things simple with detail orientation as appropriate
  • A creative and entrepreneurial mindset
  • Additional qualifications or competencies

  • BCS / other Business Analysis qualification or demonstrable experience
  • Accredited and / or experienced in agile methodologies (Scrum, Lean)
  • Familiar with Graphic suite tools like Omnigraffle, Axure, Adobe Photoshop, Adobe Illustrator
  • Good in Excel, PowerPoint and Word, Visio etc
  • Technical education with experience from the creative industries
  • Apply
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