First Notification of Claims Handler
Shakespeare Martineau
4d ago

The firm

Shakespeare Martineau is a Top 50 law firm that combines creativity, commerciality and clarity. We work with blue-chip companies, leading organisations, high street brands and individuals across the country.

As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-

critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together.

We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.

Here you’ll find top quality work, cutting edge training, high profile clients, and supportive colleagues. We think it could be time you joined us.

The team

Our Volume & Consumer Business has a long-standing experience of working with some of the most successful and influential businesses in the UK and also internationally.

Our specialist teams combine expertise with a sound understanding of the commercial landscape to provide exceptional solutions for every aspect of our clients’ corporate requirements.

We offer services to consumers under the Lime Solicitors brand, and to high volume business clients under the Corclaim brand.

This role will service our high volume business clients.

The Corclaim brand is dedicated to servicing clients with large scale and repeated legal needs. We currently deliver the following practice areas via Corclaim : debt recovery, asset finance, cost drafting and uninsured loss recovery.

Corclaim creates market differentiation through its processes, infrastructure and technology. This allows us to deal with the vast quantities of legal work our clients need to provide services to their customers at scale.

We are proud of the varied background and expertise of the teams across all of our brands. We firmly believe in working hard and being ambitious.

We look to recruit and develop talented people to achieve their potential - and who will contribute to achieving ours too.

The role :

We are looking for a First Notification of Claims Handler to provide administrative support to our legal teams within the Volume and Consumer Business, focused on delivering an excellent service to our clients.

Our First Notification of Claims Team based in Birmingham services the administrative requirements of the teams within the firm’s Volume and Consumer Business, which includes : Uninsured Loss Recovery (Corclaim), Debt Collection and Asset Finance, and Costs & Negotiation.

We will consider applications from candidates either looking for Full Time or Part Time / Job Share opportunities. Preferred part time hours will be full days with a minimum of 3 working days per week on Monday, Wednesday and Friday.

Your key duties will be :

  • opening claims on the firm’s financial system and case management systems
  • using a case management system to process and progress queries and workflows
  • undertaking conflict searches
  • undertaking preliminary enquiries on each Uninsured Loss Recovery claim including DVLA searches and driver questionnaires
  • assisting claims handlers with the processing of claims
  • sending letters before action (LBA’s) to third parties
  • drafting own correspondence and documents
  • sourcing witness questionnaires
  • informing the client on the progress of a claim and taking new instructions over the phone, by letter or email
  • assisting with general administration including photocopying, scanning, archiving, filing, cheque requests, billing and file management
  • identifying personal injury claims and referring to the appropriate team
  • answering telephone queries
  • processing incoming and outgoing post
  • maintaining data on Excel spreadsheets
  • Skills and experience you will have :

  • a minimum of grade C pass at GCSE (or equivalent) in English Language and Mathematics
  • competency with IT systems to include Microsoft Word and Excel
  • previous experience within an administrative capacity is desirable but not essential
  • No legal experience is necessary for this position, as training will be provided. Applications are welcomed from candidates with non-

    legal backgrounds, candidates returning to work from career breaks, or those looking to change industry sector.

    Key competencies you will need :

  • the ability to work well in a team and develop good working relationships with colleagues and others
  • good communication skills with the confidence to liaise openly and clearly with colleagues and clients
  • the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
  • to be able to demonstrate flexibility, initiative and confidence in your own ability
  • About you you will be :

  • enthusiastic, willing to go the extra mile and be happy to go beyond the job description
  • respectful towards others and have a positive, willing and can do’ attitude
  • keen to learn, a strong team player, and be proactive in taking ownership of your work
  • Rewards & Benefits :

  • The firm offers excellent benefits such as life assurance, a personal pension scheme, gym discounts and a generous holiday package, plus a flexible benefits platform where you can select from a range of voluntary benefits.
  • The firm focuses on the well-being of their staff and provides access to an Employee Assistance Plan helpline. This list is not exhaustive and is subject to change.

    Additional information

    Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted.

    Details of the checks can be found .

    Equal opportunities

    Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures.

    We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences.

    Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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