IT Support Technician
New College Swindon
Swindon, Wiltshire
4d ago

About the role

We are currently seeking an experienced IT Support Technician to work at our North Star Campus.

You will provide a 2nd line IT Support service to all staff as well as students of the College. A key part of the role will be to handle frontline queries received face-to-face, by email or telephone, demonstrating excellent customer service skills at all times.

You will provide a service for the IT Service Desk as required, ensuring that this 1st line provision is delivered in line with agreed service.

As required you will undertake projects in the use and development of Information Learning Technology. This could include identifying technology that could be deployed as well as testing and developing solutions as directed.

What we can offer you :

When you join us, you will have access to ongoing support, training and development opportunities to further enhance your experience and skill set through our extensive CPD programme.

You will have access to facilities and resources across the two campuses along with an extended support network of colleagues from a wide range of disciplines and industry backgrounds.

We know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded.

As a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits some of are listed below :

  • Sodexo Retail Discount Scheme
  • Excellent Pension scheme
  • Generous Holiday Allowance
  • Hire purchase Cycle to Work scheme
  • Free and confidential advice, information and counselling service
  • Therefore, if you are looking for exciting career opportunities and to work in an expanding, dynamic and successful College, who values their staff, you have come to the right place.

    In this role, you will :

  • Troubleshoot and resolve issues raised through the service desk concerned with the use of IT equipment or services. Escalating those issues that cannot be resolved to an appropriate 3rd line support agent.
  • Install, decommission, and effect repair of IT equipment as appropriate, working with, and coordinating activities with stake holders as necessary.
  • Provide and maintain staff user accounts as necessary. Applying the appropriate Active Directory group policies and coordinating activities with other College teams as required.
  • Maintain an up-to-date knowledge in the field of Information Learning Technology.
  • Qualifications and experience required :

  • Minimum Level 2 qualification in English and mathematics. If not held, job holder will be required to gain these within an agreed timeframe.
  • Level 2 IT qualification or equivalent or MOS unit. If not held, job holder will be required to gain this within an agreed timeframe.
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