Collection Specialist
OpenText Corp
Reading, United Kingdom
9h ago

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity :

Reporting to the Supervisor, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collections targets.

He / She has a passion for delivering the best in class customer experience in the cash collections function and has the drive to learn from others on supporting the Cash Collections strategy.

Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

You are great at :

  • Accountable for the timely collection of accounts in your account portfolio; including ensuring accurate customer information is maintained;
  • Responsible for effectively resolving collections disputes in your portfolio;
  • Responsible to keep updated with changes in collection practice and process;
  • Accurately evaluate the likelihood of collectability of disputed / contentious items before they hit 90 days past due to flag at risk accounts to your leader to resolve;
  • Partner with your peers to support collections activity in other portfolios as required to ensure cash flow targets are met
  • Assist your leader in other project / initiatives as assigned to deliver on best in class process and practice for the Cash Collections function.
  • What it takes :

  • Extensive collections experience, preferably global B2B preferred.
  • Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
  • Strong customer service mindset with the ability to solve it right the first time
  • Strong organization and time management skills, with demonstrated success managing multiple priorities
  • Good working knowledge of SAP and of Microsoft Office Excel
  • Self- starter with a continuous improvement mindset to support best in class process automation
  • Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
  • Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
  • French or German Language skills an asset
  • At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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