Technical Account Manager, BlackBerry Cylance - Talent Community
Maidenhead, United Kingdom
3d ago

Worker Sub-Type : Regular

Job Description : Future Opportunity

Future Opportunity

BlackBerry Cylance is growing, and we have future needs for our Technical Account Management team. If you are interested in this future opportunity and would like to engage for discussion once positions are available, please don't hesitate to apply.

Ranked #10 on Deloitte’s Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America, BlackBerryCylance® a subsidiary of BlackBerry, is revolutionizing cyber security with products and services that proactively prevent, rather than re-

actively detect the execution of advanced persistent threats and malware. Our technology is deployed on over four million endpoints and protects hundreds of enterprise clients worldwide including Fortune 100 organizations and government institutions.

Our native AI solutions deliver the threat prevention, detection, and response capabilities security teams need to maximize their own expertise with better insight and in turn drive better informed strategic security decisions.

We would be seeking a Technical Account Manager to act as an advocate to the BlackBerry Cylance brand through post-sales engagement with our customers.

The successful candidate will directly affect our success by ensuring complete production, adoption, loyalty, and word of mouth references.

You will become knowledgeable on the best practices surrounding our Cylance PROTECT product and its deployment. Ultimately, you should be able to provide technical, product, and business knowledge to support the sales process and strengthen our customer relationships.


  • Engage with customers to understand business objectives, security needs, use cases, and drivers
  • Work closely with cross-functional teams within BlackBerry Cylance
  • Be the solutions expert and trusted advisor : identify BlackBerry Cylance services, support, and products a customer needs to maximize their security posture
  • Liaise, hands on, with engineering teams, product managers, and leadership to reduce customer risk through education, bug resolution, and requirements management
  • Be the communication conduit between BlackBerry Cylance and the customer
  • Effectively communicate the brand, culture, products, and soul of BlackBerry Cylance
  • Champion and advocate for the customer's requirements while balancing internal resources
  • Advise customers on how to maximize the use of the product to drive to maximum protection
  • Participate in roadmap discussions, new release presentations, feature management, and lifecycle management
  • Design and deliver rollout plans after purchase
  • Track progress and report status internally and to clients throughout the project life cycle

  • Bachelor's degree (Computer science, maths, or engineering), or equivalent skills and work experience
  • Demonstrated experience in customer advocacy in a post-sale or professional services capacity
  • Measured success managing customer engagements with a focus on customer satisfaction
  • Experience in a SaaS environment
  • Demonstrated experience in strategic thinking, tactical execution, all while providing consistently high levels of customer satisfaction
  • Excellent communication and analytical skills
  • Strong team player with the ability to work well within a diverse cross-functional team
  • Passion for customer success and advocacy
  • Strong coordination skills
  • An ability to diffuse challenging situations
  • Customer lifecycle management experience from inception through all lifecycle stages
  • Availability to travel to customer sites (10-15% travel)
  • Flexible and adaptable self-starter with strong relationship-building skills
  • Must have a passion for your work and an ability to apply that passion to both daily tasks and larger projects
  • Collaborative and team-oriented attitude
  • Effective problem-solving capabilities
  • Takes initiative and approaches all tasks and projects proactively
  • Ability to prioritize and complete multiple tasks with little to no supervision

  • Systems administration (Windows, Mac, and / or Linux)
  • Networking
  • Database (MySQL, SQL, Oracle)
  • Software design or development
  • Software lifecycle management
  • Training and / or Certification to Project Management Professional (PMP)
  • Job Family Group Name : Customer Support

    Scheduled Weekly Hours :

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