E-Commerce Manager, UKIE - Remote
Vistaprint
London
20h ago

E-Commerce Manager, UKIE - Remote

Who We Are :

Vistaprint’s Customer Experience and Marketing organization serves, inspires and delights customers and helps others in our organization do the same.

From the simplest interaction on our website to how people take in our advertising and communications, we are obsessed with delivering value.

We know our customers’ needs, and we strive to exceed their expectations. Touching every element of the business, we’re here to grow and build the Vistaprint brand, reach new audiences and offer the best possible experience for every customer.

Reporting to the UKIE Director of Customer Experience, the Site Merchandising Manager will own the site experience in the UK and Ireland, driving continuous improvement in customer experience, performance and quality as well as owning the effective implementation of brand, performance and informational campaigns on the sites.

What You Will Do :

  • Take leadership of the UKIE Merchandising Strategy, owning its definition in collaboration with the Marketing and VoC teams and executing through the MX Squad, led by the MX PO
  • Lead the UKIE merchandising and site roadmap, working with central MX, CX and Product teams to make sure that any changes to the site are executed well and that the requirements of the strategy are being fulfilled
  • Ensure merchandising on site drives site and customer performance whilst incorporating requirements from marketing and brand activities (monitor site performance, alter merchandising according to results)
  • Ensure flawless execution within global MX guidelines for all merchandising on site. Responsibility for monitoring, optimizing and improving execution success.
  • Own the personalisation strategy on both the UK and IE sites and partner closely with central personalisation team in order to both drive the capabilities roadmap and successfully execute against strategies
  • Lead and mentor the UKIE MX PO and Squad as a matrixed leader
  • Drive understanding of the British and Irish competitive e-commerce landscape ensuring that the Vistaprint site experience is amongst the very best in the market
  • Define site testing agenda to drive improvements in the site experience and performance with a focus on customer satisfaction, click through rate, conversion rate, and made it rate.
  • Represent UKIE requirements across the business
  • Your Qualifications :

    At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you!

  • A minimum of 5 years validated experience in fast paced companies, be they larger, innovative companies or smaller, hyper-agile businesses
  • Strong customer focus and a will to ensure that customer experience is the best it possibly can be
  • Experience in growth hacking and using test and learn methodologies to optimise marketing as well as using agile methodologies in e-commerce companies
  • A deep understanding of merchandising and awareness of the site infrastructure and toolsets used within leading E-Commerce oriented companies
  • Strong analytical skills with experience in testing, combined with a creative and design focused demeanour, committed to excellence in both areas
  • Nice to Have :

  • Capacity to act in an entrepreneurial and creative fashion.
  • A wish to work in an innovative, fast moving company with exciting, hardworking people and the latest technologies and methodologies
  • Why You'll Love Working Here :

    Being at Vistaprint means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey and your life.

    We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons.

  • We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge;
  • we just call it another great day at work.

    Vistaprint has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us a Best Places to Work for LGBTQ Equality.

    We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In.

    In addition, Vistaprint’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.

    Vistaprint offers numerous support systems including Employee Resource Groups like Pride, Mosaic, and Women in Technology, and special interests communities to foster awareness, respect, and inclusion within the workplace.

    We're Remote-First :

    In 2020, Vistaprint adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best.

    Vistaprint also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results.

    Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

    About Us :

    As an e-commerce powerhouse, Vistaprint creates customer value (and delight) through accessible, cutting-edge technology.

    We are the marketing partner to millions of small businesses around the world. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products and solutions that include signage, logo apparel, promotional products, face masks, flyers, postcards, business cards, websites and digital marketing.

    With Vistaprint, small businesses are able to create and customize their marketing with easy-to-use digital tools and design-templates, or by receiving expert graphic design support.

    In 2020, Vistaprint acquired 99designs to expand its design offering via a worldwide community of more than 150,000 talented designers to make it easy for designers and clients to work together to create designs they love.

    Vistaprint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

    Equal Opportunity Employer :

    Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations.

    This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

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