We currently have a fantastic opportunity for an Account Executive to join our Client Services team.
In this role you will provide administrative support to the Client Operations Account Managers who look after existing B2B accounts across CEMEA and EU regions.
Our Client Services team works directly with leading clients and offers great growth and development opportunities.
Collinson is a global loyalty and benefits company with over 2000 people operating across 20 locations globally. Our solutions include Priority Pass (the world’s best-known airport experiences programme), SmartDelay (easing the pain of flight delays) and many others.
We are also the trusted partner to many of leading financial services, airline and hotel brands from American Express, Visa, Mastercard, British Airways, Cathay Pacific, Radisson Hotel Group to Sephora.
Provide operational administrative support to the Account Managers
Help action the daily activities associated with B2B clients;
Production of monthly membership and visit billing information
Investigation of disputes and complaints and resolution to a satisfactory outcome
Creation and distribution of account information, management information and reporting
Maintenance of the client program, adding card holders, renewing card holders, creating whitelists and blacklists
On-boarding of clients to agreed implementation specifics and timelines
Communicate with Clients on a regular basis and respond to queries and requests
Join weekly, monthly & quarterly meetings with key stakeholders & client leadership
Process stock orders, following a good-practice Sales Order Process (including ensuring invoicing is carried out correctly in line with contractual agreements)
Develop expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts to ensure smooth day to day running
Support the Management Team in providing detailed information on B2B accounts
Create, produce and analyse account information and reports
Participate in testing of new deals, implementations or developments
Ensure accuracy of up to date internal documentation regarding Client and Deal information.
Knowledge, skills and experience required
Experience working in a client facing account management role or an administration role
Ability to engage and communicate clearly (verbally and written communication) across diverse internal & external audiences
Ability to work proactively to meet tight deadlines, in a dynamic environment
Data analysis, data consolidation and reporting experience
Good understanding of contractual obligations
Experience in reconciling invoices
Experience in managing complaints, with an ability to identify and support in resolving issues, and know when escalation is required
Fluent in English and a second European language would be desirable
Advanced Excel skills and high level of numeracy and computer literacy
Commercially aware with a passion for efficiency, high attention to detail and high-quality operational delivery.
Shows initiative and team focus.