Why would you want to be at the sharp end of a truly customer focused organisation?
Hotels.com, an Expedia Group company, is looking for extraordinary talent to join its Customer Team and support the Business in truly understanding the needs and behaviours of our customers.
You will champion and lead the embedding of Customer Insight’ across the business, educating the business on deep understanding of the customer and helping to craft a strategy that will improve the long-
term health of our customer base.
You will use your extensive knowledge of customer insight and research techniques (both qualitative and quantitative) to actively explore, assemble and analyse data sets from across the business, drawing insightful conclusions and making actionable recommendations which keep the customer at the heart of everything we do.
You have excellent hands-on qualitative research experience in a number of research methodologies. Experience running surveys or leading research vendors to run quantitative research projects is also essential.
You should also possess customer obsession and a desire to affect change on behalf of the customer, experience managing and influencing senior partners, strong project management and analytical skills, as well as experience of delivering projects in complex and ambiguous environments.
To be successful in this role, you will need :
including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior management.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.