Debt Verifier / Credit Controller
Bibby Financial Services Ltd
Basingstoke, Great Britain
9d ago

Purpose of the role :

  • To ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients
  • To establish and maintain a professional and efficient relationship with their allocated portfolio of clients
  • To provide excellent standards of customer service internally and externally
  • To ensure that security is maintained at all times within the systems operated by the company
  • Identifying and generating new business opportunities for the sales team to convert
  • Key Responsibilities and Accountabilities :

  • Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.
  • Provides a high level of service whilst maintaining security.
  • Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.
  • Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and / or training
  • Key Skills :

  • Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
  • Relationship building- establishes rapport - Establishes and maintains a professional + expert’ relationship with clients through efficient credit control.
  • Understands and is interested in client’s business

  • Provides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service + protecting Bibby’s security
  • Listen and interpret information - Good listening skills, understands how and when to action information, to the appropriate person
  • Understand needs - Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibby’s security
  • Attention to detail
  • Decision-making - Sets credit limits within guidelines, makes recommendations / propose decisions, back up decisions to line manager.
  • Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutions
  • Ability to say no’
  • Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
  • Use, develop and sell Bibby’s products and processes
  • Manages risk - Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
  • Numerate - Demonstrates an ability to work with numbers
  • Financial understanding - General understanding of financial management / audited accounts, manages risk
  • IT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office
  • Requirements of the role :

  • Experience Credit Control experience, office environment, customer service experience
  • Skills Good communication, excellent customer service, attention to detail, IT.
  • Qualifications N / A
  • Desirable for the role :

  • Experience Credit Control experience in a financial service environment
  • Skills Managing risk, sales.
  • Qualifications Basic IT, customer service / administration NVQ.
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