Purpose of the role :
To ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients
To establish and maintain a professional and efficient relationship with their allocated portfolio of clients
To provide excellent standards of customer service internally and externally
To ensure that security is maintained at all times within the systems operated by the company
Identifying and generating new business opportunities for the sales team to convert
Key Responsibilities and Accountabilities :
Ensures security & profitability of a portfolio of Clients through efficient and effective Credit Control.
Provides a high level of service whilst maintaining security.
Proactively seeks to understand their clients to allow them to spot both warning signs and opportunities.
Any other duties or projects commensurate with the level of responsibility of this role, for which the role holder has the necessary experience and / or training
Key Skills :
Communication skills - Maintain high level professional conduct with internal and external customers via face to face, the phone, email and in written communication
Relationship building- establishes rapport - Establishes and maintains a professional + expert’ relationship with clients through efficient credit control.
Understands and is interested in client’s business
Provides excellent customer service - Manages credit control of client portfolio whilst providing a high level of customer service + protecting Bibby’s security
Listen and interpret information - Good listening skills, understands how and when to action information, to the appropriate person
Understand needs - Sees things from clients point of view; identifies clients needs and has a sympathetic approach whilst protecting Bibby’s security
Attention to detail
Decision-making - Sets credit limits within guidelines, makes recommendations / propose decisions, back up decisions to line manager.
Develop solutions, problem solve and agree things with people - Monitors collection performance. Recommends appropriate solutions
Ability to say no’
Takes initiative - Uses appropriate chasing techniques. Seeks to recommend alternative collection techniques. Takes responsibility for actions, Manages time and prioritizes work and plans ahead
Use, develop and sell Bibby’s products and processes
Manages risk - Knowledge of clients business. Awareness of money laundering + data protection legislation. Monitors risk and possible fraud
Numerate - Demonstrates an ability to work with numbers
Financial understanding - General understanding of financial management / audited accounts, manages risk
IT skills - Intermediate PC knowledge. Good keyboard skills and competent user of Microsoft Office
Requirements of the role :
Experience Credit Control experience, office environment, customer service experience
Skills Good communication, excellent customer service, attention to detail, IT.
Qualifications N / A
Desirable for the role :
Experience Credit Control experience in a financial service environment
Skills Managing risk, sales.
Qualifications Basic IT, customer service / administration NVQ.