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Customer Success Group
In the cloud, experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building loyalty and integrating seamlessly with other systems and tools.
Our applications are being used by millions of people through mobile applications, eCommerce shopping, self-serve portals, and our customers’ own employees and partners.
And that’s where you come in! You’ll help us bring the wow factor’ to our software deployments - enhancing the native UI of the Salesforce Industries product to deliver usable, innovative and beautiful web and mobile apps that are tailored and branded for each specific customer.
Leveraging the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the increasing palette of web development tools, you’ll be responsible for designing task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.
You will be working closely with our customers to design and optimise their user journeys, to create polished high-fidelity mockups, and to bring the latest in design trends and capabilities.
You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.
You’ll have 10+ years’ experience in UX and UI design, with a particular focus on enterprise applications and / or mobile applications and eCommerce
Ideally, you will have extensive experience of building applications in at least one of our industries
You’ll be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user productivity and adoption.
You will have had experience consulting on large complex projects, with many stakeholders, including customers, systems integrators and Salesforce Industries team members.
You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo
You will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.
Advanced knowledge of Sketch + Invision or Invision Studio
Experienced in mobile-first design : ensuring both progressive enhancement + responsive design
Experienced in mobile application design + prototyping Figma / Adobe XD / etc.
Experienced in Salesforce Lightning Design system
Experienced with data-driven design / information visualisations / dashboards
Nice to have : basics of front-end development
Nice to have : additional wireframing and / or prototyping tools Axure / Balsamiq / etc.
Desired Certifications / Qualifications
Bachelors or Masters degree in HCI, Digital Design or a related field
Salesforce Administrator certification
Nice to have : Scaled Agile Framework Team Member certification
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