Experience Architect, Salesforce Industries
United Kingdom - London
2d ago

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Job Category

Customer Success Group

Job Details

In the cloud, experience is definitely king. Our customers expect easy-to-use applications that provide real value to each person who uses them, streamlining tasks, building loyalty and integrating seamlessly with other systems and tools.

Our applications are being used by millions of people through mobile applications, eCommerce shopping, self-serve portals, and our customers’ own employees and partners.

And that’s where you come in! You’ll help us bring the wow factor’ to our software deployments - enhancing the native UI of the Salesforce Industries product to deliver usable, innovative and beautiful web and mobile apps that are tailored and branded for each specific customer.

Leveraging the powerful capabilities of the Salesforce Industries and Salesforce toolkits, as well as the increasing palette of web development tools, you’ll be responsible for designing task flows and visual designs that meet user needs, as well as being brand-aligned, highly usable, scalable, extensible, and maintainable.

You will be working closely with our customers to design and optimise their user journeys, to create polished high-fidelity mockups, and to bring the latest in design trends and capabilities.

You will also be providing feedback into our Product and Engineering teams to help them drive innovation into future releases of Salesforce Industries products.


You’ll have 10+ years’ experience in UX and UI design, with a particular focus on enterprise applications and / or mobile applications and eCommerce

Ideally, you will have extensive experience of building applications in at least one of our industries

You’ll be passionate about designing applications that are both eye-catching and intuitive, and that accelerate user productivity and adoption.

You will have had experience consulting on large complex projects, with many stakeholders, including customers, systems integrators and Salesforce Industries team members.

You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers, or delivering a functional demo

You will be comfortable working both remotely (from a home office) and onsite with customers, which will involve some travel.

Technical Skills

Advanced knowledge of Sketch + Invision or Invision Studio

Experienced in mobile-first design : ensuring both progressive enhancement + responsive design

Experienced in mobile application design + prototyping Figma / Adobe XD / etc.

Experienced in Salesforce Lightning Design system

Experienced with data-driven design / information visualisations / dashboards

Nice to have : basics of front-end development

Nice to have : additional wireframing and / or prototyping tools Axure / Balsamiq / etc.

Desired Certifications / Qualifications

Bachelors or Masters degree in HCI, Digital Design or a related field

Salesforce Administrator certification

Nice to have : Scaled Agile Framework Team Member certification

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