Optum, the fast growing part of UnitedHealth Group, is a leading information and technology-enabled health services business.
Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures.
Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency.
As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
About the role :
Within this position of Client Service Advisor you will provide day to day operational support to our Operations team by ensuring the delivery of excellent customer service across the Service Representative EAP Team, customer and member complaint handing and associated remediation tasks.
You will be Managing team rota’s, onboarding supporting and training new employees. You will be providing day to day operational support to our Operations team by ensuring service levels are maintained.
Reporting to the Operations Lead of Optum International EMEA’s Prevention and Wellbeing busines
Highlight potential issues to management.
Required Qualifications :
Preferred Qualifications :
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.
Proof will be required to support your application.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone.
So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM