Client Lifecycle Management
HSBC Group
Jersey, United Kingdom
1d ago


Role Title : Client Lifecycle Management

Business : Private Banking

New or Existing Role? New


  • The Client Lifecycle Management (CLM) team sits in the first line of defence (1LoD) and advises the Trust Relationship Managers on global standards and documentary requirements at client onboarding and periodic reviews evaluating the quality of the Customer Due Diligence (CDD) and Know Your Client (KYC) documentation.
  • The CLM Associate role is to provide advice and support throughout the customer pre-on boarding, on boarding and periodic reviews process.
  • Acting as Subject Matter Expert (SME) for CDD policy implementation, and documentary requirements, ensuring that HSBCs Global Standards and CDD requirements are met.

  • The job holder should be precise, detail oriented and be able to establish a strong working relationship with the Trust Relationship Manager teams, Business Management and the Client Support Services (CSS).
  • The role will report directly to Private Wealth Solutions Channel Islands (PWS CI) Head of Business Management.
  • Role Purpose

  • Focusing on Client Onboarding and Periodic Event Driven Reviews.
  • Conducting CDD and KYC research for clients, acting as first line of defense with a strong emphasis upon Financial Crime Compliance (FCC) awareness and knowledge.
  • Acting as a Subject Matter Expert for Front Office Trust Relationship Management teams to assist with CDD related queries and ensure a faultless client experience is delivered.
  • Analysing accounts and client information according to prescribed internal control policies and procedures.
  • Producing, reviewing and validating the quality of the CDD and KYC information on the bank’s clients, in line with HSBC policies at on boarding and periodic reviews.
  • Executing and reviewing negative media alerts from client screening and escalate where necessary. Performing sanctions & Politically Exposed Persons (PEP) screening.
  • Packaging client due diligence research and documentation for review by Trust Relationship Managers.
  • Meeting production target volumes and dates as advised.
  • Communicating with HSBC officers and other employees involved in the maintenance of internal control standards.
  • Directing the Trust Relationship Mangers / Administrators / Assistants in identifying and documenting the information required to satisfy the Bank’s KYC due diligence policies and processes.
  • Identifying and checking discrepancies between the information held in the customer’s documentation and profile in the Bank’s system.
  • Supporting sustainable growth and identifying opportunities to improve efficiency in processes.
  • Keeping colleagues and stakeholders informed, and taking accountability for following through on outstanding issues raised within the CLM team to ensure prompt and efficient delivery of service.
  • Making considered decision with factual and coherent recommendations, benefits and implications.
  • Support the PWS CI Customer Selection Secretariat in managing the Client Selection and Exit Management process.
  • Customers / Stakeholders

  • PWS Channel Islands Managing Director
  • Trust Directors / Trust Relationship Managers / Officers / Assistants
  • Client Support Services
  • Central Global Client Lifecycle Management
  • Financial Crime Compliance
  • HSBC Operations Services and Technology
  • Global Head of Client Lifecycle Management
  • Regional Head of Client Lifecycle Management
  • Business Management
  • Leadership & Teamwork

  • Planning and prioritising of one’s own work, ensuring alignment to business needs and efficient use of resources.
  • Taking responsibility for completing assigned tasks to a high quality standard.
  • Operational Effectiveness & Control

  • Having a comprehensive knowledge of all HSBC policies and procedures (CDD, AML and Sanctions).
  • Taking personal accountability for keeping their risk knowledge up to date and completes mandatory learning promptly.
  • Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices;
  • escalating control weaknesses.

  • Ensuring risk policies and governance framework are appropriately implemented in the CLM business.
  • Helping their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly.
  • Qualifications

    Knowledge & Experience / Qualifications

  • Working knowledge of AML, regulatory compliance and controls within the banking and financial services industry.
  • Ability to work independently.
  • Can-do and problem solving attitude.
  • Commercially minded.
  • Confident communicator.
  • Experienced working in cross-functional teams.
  • Strong teamwork initiative.
  • Good research and communication skills.
  • Ability to work professionally with all levels of staff and management.
  • Strong familiarity with Microsoft Word, Microsoft Excel, and Internet Explorer.
  • Strong English fluency and written skills (Additional languages welcomed).
  • Good knowledge in trust instruments and documentation.
  • Attainment of a university degree or professional qualification in trust-related discipline or relevant work experience.
  • As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people.

    This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

    We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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