Would you be interested to join a leading Facilities Management company with a reputation for excellence?
Atalian Servest is recruiting for a Resource Planner to manage a group of engineers within a geographical location for planned and reactive maintenance working to contractual Service Level Agreements (SLAs).
Duties will include
Effectively manage a significant workload in a fast-paced environment.
Analyse jobs, both reactive and PPM and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
Work in conjunction with the Operations / Delivery Managers to ensure seamless management and delivery of contracts.
Escalating customer complaint / escalations through the relevant processes.
Ensure clear and concise quality updates are reflected on the tasks to show true job progression.
Raise purchase orders within the system for materials in order for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
The successful candidate
Experience working within a Scheduling / coordination / dispatching environment essential, FM experience is advantageous.
Basic understanding of the M&E industry advantageous.
Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM desirable.
Self-motivated and enthusiastic.
Excellent communication skills.