IT Support Line Apprentice
Mitcham, UK
4d ago


Employer description :

ACS Stainless Steel Fixings Limited is a leading design and manufacturing business supplying specialist structural building components and systems to the construction industry.

ACS believes in investing in the training and development of talented individuals to expand our growing Team.

Overview :

We are a highly successful, rapidly expanding manufacturer looking for an IT 1st Line Support Apprentice to join our IT Department.

Responsibilities will include :

  • Answer support queries via phone and email
  • Manage service desk requests, escalating to senior staff / external suppliers when necessary
  • Testing and rolling out Windows patches using Desktop Central / WSUS
  • Applications and infrastructure support
  • Manage, maintain, and test backup and restore routines
  • Office 365 administration
  • Server and general network administration
  • VOIP and telephony administration
  • MDM administration
  • Full on the job training will be provided
  • The ideal candidate :

  • Passionate about a career in IT
  • Basic knowledge of IT and interest in Technology
  • Good communication skills both written and verbal
  • Hardworking and eager to learn
  • Entry requirements :

    You need to have 5 GCSE’s :

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject
  • You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

    Find out more here :

    https : / / / Qualifications / UKQRS / Default.aspx

    What is in it for you / Benefits :

  • 8am-5pm Monday-Friday with 1 hour for lunch
  • Starting salary of £12,064 per annum (above the Apprentice minimum wage)
  • Onsite Gym
  • Private healthcare after 12 months service (teeth, glasses and physio)
  • Modern facilities with breakout areas
  • Company events
  • Free onsite parking
  • Cycle to Work
  • Pension Scheme
  • Continual Development
  • 23 days holiday + Bank Holidays, increasing to 25 with service
  • Important Information :

    QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

    To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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