Team Lead, Client Processing
BNY Mellon
Manchester, Greater Manchester, United Kingdom
3d ago

Responsibilities

  • Manages the daily transactional workflow within the team and aligns team resources accordingly to complete the daily tasks.
  • Serves as first line supervisor for assignment of tasks and resolution of issues.

  • Directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
  • Ensures the volume of work produced meets product / service standards and exceeds quality standards, and is properly reviewed and documented.
  • Provides product knowledge and technical assistance on moderately complex problems. Acts as the teams initial point of contact for issues requiring escalation.
  • Participates in the recruiting process. Instructs, assigns, directs and reviews the work of client processing analysts.
  • Prepares performance reviews and provides ongoing feedback to staff.

    Leadership :

    Supervises / manages a small client processing team. May be responsible for specific supervisory review and approval actions.

    Job Scope :

    Helps develop and contributes to the achievement of team objectives.

    Qualifications

  • Associates degree in a related discipline or equivalent combination of education and experience is required. Bachelor’s degree preferred.
  • 7 + years of technical and management experience preferred. Experience in the securities or financial services industry a plus.
  • An operational background would be beneficial
  • A good understanding of securities processing is advantageous
  • The successful candidate will be flexible, self-motivated, and possess an ability to prioritise and multi-task.
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