Linux Professional
Manchester, United Kingdom
6d ago

This role provides effective 3rd line operational support, build and RCA for Linux Enterprise Cloud servers & Legacy Linux computing infrastructure.

It manages key stakeholder and customer relationships and provides operational excellence and leadership across all Linux systems.

You'll have the following responsibilities

  • Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer
  • Be a Subject Matter Expert for Linux compute platforms operations & service
  • Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
  • Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
  • Support Technical engagement of the team in the Problem Management process.
  • Provide Line Manager early sight visibility of issues and concerns that could impact the DI objectives, and effectively manage escalations.
  • Support the Operational elements on transformational opportunities to help meet DI and business objectives and influence the business to adopt recommendations.
  • Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
  • To provide analytical and innovative input to projects / operational issues as well as support negotiations.
  • Pro-active improvement through automation and monitoring
  • Work on and own complex problems
  • Support a high performing environment
  • You'll have the following skills & experience

    Essential Skills :

  • Experienced in owning and troubleshoot complex technical faults within the Infrastructure Linux area.
  • A very good working knowledge of Linux, able to contribute and support new technological initiatives.
  • Can prioritise resources
  • Flexible and adaptability to out-of-hours working where required. understands customer requirements and can support changes in operational delivery plans in real-time.
  • Sound knowledge of Incident and change management processes and systems (AutoFix / HPSM)
  • Expected to work as part of the team and contribute to team effort as required
  • Desirable Skills :

  • Capable of delivering to high expectations and performance goals
  • Ability to engage people and implement change whilst delivering excellent business results.
  • Continually supports what is right for the business, a can-do approach
  • Basic understanding of NAS and SAN storage capabilities.
  • Able to explain difficult concepts to colleagues to ensure that the meaning is understood.
  • Good documentation skills (requirements gathering and description, improvement proposals, process and procedures, training procedures).
  • Good use of MS Office suite of tools (Word & Excel).
  • Able to apply self-learning and improvement
  • Can challenge the way of doing things to develop and refine a standard operating environment
  • Understand the impact of technical outcomes on the business.
  • Basic understanding with DevOps tool chains including Docker, GitLab & Jenkins
  • Basic understanding with Ansible, Terraform, and related orchestration tools.
  • Good understanding of how to secure information on managed Assets (EDR)
  • Planning and scheduling : Manages own time to meet agreed targets.
  • Project Management Methodology : Capable of owning a work package and where needed supporting the general aims and requirements of the project.
  • Stakeholder Management : Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
  • Experienced in Infrastructure management tools relevant to technology.
  • Escalation of risks and issues that may impact service delivery.
  • Benefits

  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Option to join the Healthcare Cash Plan
  • Pension scheme
  • Shares Plan
  • Flexible benefits : cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products
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