This role provides effective 3rd line operational support, build and RCA for Linux Enterprise Cloud servers & Legacy Linux computing infrastructure.
It manages key stakeholder and customer relationships and provides operational excellence and leadership across all Linux systems.
You'll have the following responsibilities
Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer
Be a Subject Matter Expert for Linux compute platforms operations & service
Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
Support Technical engagement of the team in the Problem Management process.
Provide Line Manager early sight visibility of issues and concerns that could impact the DI objectives, and effectively manage escalations.
Support the Operational elements on transformational opportunities to help meet DI and business objectives and influence the business to adopt recommendations.
Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
To provide analytical and innovative input to projects / operational issues as well as support negotiations.
Pro-active improvement through automation and monitoring
Work on and own complex problems
Support a high performing environment
You'll have the following skills & experience
Essential Skills :
Experienced in owning and troubleshoot complex technical faults within the Infrastructure Linux area.
A very good working knowledge of Linux, able to contribute and support new technological initiatives.
Can prioritise resources
Flexible and adaptability to out-of-hours working where required. understands customer requirements and can support changes in operational delivery plans in real-time.
Sound knowledge of Incident and change management processes and systems (AutoFix / HPSM)
Expected to work as part of the team and contribute to team effort as required
Desirable Skills :
Capable of delivering to high expectations and performance goals
Ability to engage people and implement change whilst delivering excellent business results.
Continually supports what is right for the business, a can-do approach
Basic understanding of NAS and SAN storage capabilities.
Able to explain difficult concepts to colleagues to ensure that the meaning is understood.
Good documentation skills (requirements gathering and description, improvement proposals, process and procedures, training procedures).
Good use of MS Office suite of tools (Word & Excel).
Able to apply self-learning and improvement
Can challenge the way of doing things to develop and refine a standard operating environment
Understand the impact of technical outcomes on the business.
Basic understanding with DevOps tool chains including Docker, GitLab & Jenkins
Basic understanding with Ansible, Terraform, and related orchestration tools.
Good understanding of how to secure information on managed Assets (EDR)
Planning and scheduling : Manages own time to meet agreed targets.
Project Management Methodology : Capable of owning a work package and where needed supporting the general aims and requirements of the project.
Stakeholder Management : Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
Experienced in Infrastructure management tools relevant to technology.
Escalation of risks and issues that may impact service delivery.
25 days annual leave (plus bank holidays)
10% on target bonus
Option to join the Healthcare Cash Plan
Flexible benefits : cycle to work, childcare vouchers, healthcare, etc.
Discounted BT products